Gentoo Group in Sunderland
Gentoo Group owns 28,739 social homes in Sunderland (31 March 2026) — 81% of the district's 35,650, the largest of 38 landlords here. 19 of its homes here failed the Decent Homes Standard. Across its whole stock, 75.5% of tenants were satisfied with the overall service in 2024/25 (England median 71.8%); 5 of 6 other bigger landlords in Sunderland scored higher. Source: Regulator of Social Housing.
Its homes in Sunderland
| General needs (rented) | 28,175 |
|---|---|
| Supported housing | 135 |
| Housing for older people | 233 |
| Shared ownership and other low-cost home ownership | 196 |
| Failing the Decent Homes Standard (here) | 19 |
How it performs (whole landlord, 2024/25)
| Measure (all of Gentoo Group's homes, not only Sunderland) | Gentoo Group | England median |
|---|---|---|
| Satisfied with the overall service (TP01) | 75.5% | 71.8% |
| Homes not meeting the Decent Homes Standard (RP01) | 0.0% | 0.5% |
| Non-emergency repairs within target (RP02) | 67.0% | 82.5% |
| Stage one complaints per 1,000 homes (CH01) | 16.1 | 53.9 |
All Tenant Satisfaction Measures of Gentoo Group, 2023/24 and 2024/25
Other bigger landlords in Sunderland
| Landlord | Homes here | Satisfied overall |
|---|---|---|
| Housing 21 | 720 | 89.8% |
| Anchor Hanover Group | 524 | 86.1% |
| Karbon Homes | 558 | 81.5% |
| Bernicia Group | 1,213 | 80.5% |
| Castles & Coasts Housing Association | 403 | 76.9% |
| Home Group | 1,496 | 68.2% |
Where else Gentoo Group owns homes
5 other areas, 28,874 social homes in total. Largest:
- Northumberland 51 homes
- County Durham 41 homes
- South Tyneside 25 homes
- Redcar and Cleveland 17 homes
- North Tyneside 1 homes
All landlords in Sunderland · Gentoo Group: all measures, 2023/24 and 2024/25
Tenant Satisfaction Measures (TSM) are reported by each landlord for its whole stock (or its group), not for one area; survey methods differ and the regulator warns against direct comparison. Figures are for 2024/25, the latest published when this site was built.