Castles & Coasts Housing Association in Sunderland
Castles & Coasts Housing Association owns 403 social homes in Sunderland (31 March 2026) — 1% of the district's 35,650, the 7th largest of 38 landlords here. None of its homes here were recorded as failing the Decent Homes Standard. Across its whole stock, 76.9% of tenants were satisfied with the overall service in 2024/25 (England median 71.8%); 4 of 6 other bigger landlords in Sunderland scored higher. Source: Regulator of Social Housing.
Its homes in Sunderland
| General needs (rented) | 140 |
|---|---|
| Supported housing | 0 |
| Housing for older people | 263 |
| Shared ownership and other low-cost home ownership | 0 |
| Failing the Decent Homes Standard (here) | 0 |
How it performs (whole landlord, 2024/25)
| Measure (all of Castles & Coasts Housing Association's homes, not only Sunderland) | Castles & Coasts Housing Association | England median |
|---|---|---|
| Satisfied with the overall service (TP01) | 76.9% | 71.8% |
| Homes not meeting the Decent Homes Standard (RP01) | 0.3% | 0.5% |
| Non-emergency repairs within target (RP02) | 92.2% | 82.5% |
| Stage one complaints per 1,000 homes (CH01) | 25.9 | 53.9 |
All Tenant Satisfaction Measures of Castles & Coasts Housing Association, 2023/24 and 2024/25
Other bigger landlords in Sunderland
| Landlord | Homes here | Satisfied overall |
|---|---|---|
| Housing 21 | 720 | 89.8% |
| Anchor Hanover Group | 524 | 86.1% |
| Karbon Homes | 558 | 81.5% |
| Bernicia Group | 1,213 | 80.5% |
| Gentoo Group | 28,739 | 75.5% |
| Home Group | 1,496 | 68.2% |
Where else Castles & Coasts Housing Association owns homes
10 other areas, 6,753 social homes in total. Largest:
- Cumberland 4,343 homes
- Westmorland and Furness 888 homes
- Northumberland 431 homes
- Gateshead 313 homes
- County Durham 112 homes
- Newcastle upon Tyne 103 homes
- North Tyneside 85 homes
- Darlington 38 homes
- Lancaster 33 homes
- North Yorkshire 4 homes
All landlords in Sunderland · Castles & Coasts Housing Association: all measures, 2023/24 and 2024/25
Tenant Satisfaction Measures (TSM) are reported by each landlord for its whole stock (or its group), not for one area; survey methods differ and the regulator warns against direct comparison. Figures are for 2024/25, the latest published when this site was built.