Hightown Housing Association in Luton
Hightown Housing Association owns 293 social homes in Luton (31 March 2026) — 2% of the district's 12,693, the 7th largest of 31 landlords here. None of its homes here were recorded as failing the Decent Homes Standard. Across its whole stock, 68.3% of tenants were satisfied with the overall service in 2024/25 (England median 71.8%); 3 of 7 other bigger landlords in Luton scored higher. Source: Regulator of Social Housing.
Its homes in Luton
| General needs (rented) | 263 |
|---|---|
| Supported housing | 0 |
| Housing for older people | 0 |
| Shared ownership and other low-cost home ownership | 30 |
| Failing the Decent Homes Standard (here) | 0 |
How it performs (whole landlord, 2024/25)
| Measure (all of Hightown Housing Association's homes, not only Luton) | Hightown Housing Association | England median |
|---|---|---|
| Satisfied with the overall service (TP01) | 68.3% | 71.8% |
| Homes not meeting the Decent Homes Standard (RP01) | 0.0% | 0.5% |
| Non-emergency repairs within target (RP02) | 93.7% | 82.5% |
| Stage one complaints per 1,000 homes (CH01) | 42.4 | 53.9 |
All Tenant Satisfaction Measures of Hightown Housing Association, 2023/24 and 2024/25
Other bigger landlords in Luton
| Landlord | Homes here | Satisfied overall |
|---|---|---|
| Paradigm Housing Group | 530 | 82.0% |
| bpha | 255 | 71.8% |
| Luton Borough Council | 7,607 | 70.4% |
| Clarion Housing Group | 842 | 63.7% |
| Southern Housing | 242 | 63.0% |
| Stonewater | 472 | 61.8% |
| Peabody Trust | 1,495 | 58.7% |
Where else Hightown Housing Association owns homes
15 other areas, 8,496 social homes in total. Largest:
- Dacorum 2,111 homes
- Buckinghamshire 1,545 homes
- St Albans 1,357 homes
- Central Bedfordshire 867 homes
- East Hertfordshire 495 homes
- Watford 402 homes
- North Hertfordshire 297 homes
- Hertsmere 288 homes
- Milton Keynes 216 homes
- Three Rivers 207 homes
- Broxbourne 133 homes
- Stevenage 115 homes
- Welwyn Hatfield 84 homes
- Bedford 66 homes
- Bracknell Forest 20 homes
All landlords in Luton · Hightown Housing Association: all measures, 2023/24 and 2024/25
Tenant Satisfaction Measures (TSM) are reported by each landlord for its whole stock (or its group), not for one area; survey methods differ and the regulator warns against direct comparison. Figures are for 2024/25, the latest published when this site was built.