Luton Borough Council in Luton
Luton Borough Council owns 7,607 social homes in Luton (31 March 2025) — 60% of the district's 12,693, the largest of 31 landlords here. Across its whole stock, 70.4% of tenants were satisfied with the overall service in 2024/25 (England median 71.8%); 2 of 7 other bigger landlords in Luton scored higher. Source: Regulator of Social Housing.
How it performs (whole landlord, 2024/25)
| Measure (all of Luton Borough Council's homes, not only Luton) | Luton Borough Council | England median |
|---|---|---|
| Satisfied with the overall service (TP01) | 70.4% | 71.8% |
| Homes not meeting the Decent Homes Standard (RP01) | 0.8% | 0.5% |
| Non-emergency repairs within target (RP02) | 83.3% | 82.5% |
| Stage one complaints per 1,000 homes (CH01) | 32.0 | 53.9 |
All Tenant Satisfaction Measures of Luton Borough Council, 2023/24 and 2024/25
Other bigger landlords in Luton
| Landlord | Homes here | Satisfied overall |
|---|---|---|
| Paradigm Housing Group | 530 | 82.0% |
| bpha | 255 | 71.8% |
| Hightown Housing Association | 293 | 68.3% |
| Clarion Housing Group | 842 | 63.7% |
| Southern Housing | 242 | 63.0% |
| Stonewater | 472 | 61.8% |
| Peabody Trust | 1,495 | 58.7% |
All landlords in Luton · Luton Borough Council: all measures, 2023/24 and 2024/25
Tenant Satisfaction Measures (TSM) are reported by each landlord for its whole stock (or its group), not for one area; survey methods differ and the regulator warns against direct comparison. Figures are for 2024/25, the latest published when this site was built.