Citizen Housing Group in Herefordshire
Citizen Housing Group owns 1,320 social homes in Herefordshire (31 March 2026) — 10% of the district's 13,290, the 4th largest of 30 landlords here. None of its homes here were recorded as failing the Decent Homes Standard. Across its whole stock, 65.6% of tenants were satisfied with the overall service in 2024/25 (England median 71.8%); 3 of 5 other bigger landlords in Herefordshire scored higher. Source: Regulator of Social Housing.
Its homes in Herefordshire
| General needs (rented) | 981 |
|---|---|
| Supported housing | 49 |
| Housing for older people | 62 |
| Shared ownership and other low-cost home ownership | 228 |
| Failing the Decent Homes Standard (here) | 0 |
How it performs (whole landlord, 2024/25)
| Measure (all of Citizen Housing Group's homes, not only Herefordshire) | Citizen Housing Group | England median |
|---|---|---|
| Satisfied with the overall service (TP01) | 65.6% | 71.8% |
| Homes not meeting the Decent Homes Standard (RP01) | 0.1% | 0.5% |
| Non-emergency repairs within target (RP02) | 81.7% | 82.5% |
| Stage one complaints per 1,000 homes (CH01) | 137.1 | 53.9 |
All Tenant Satisfaction Measures of Citizen Housing Group, 2023/24 and 2024/25
Other bigger landlords in Herefordshire
| Landlord | Homes here | Satisfied overall |
|---|---|---|
| Bromford Flagship | 391 | 84.1% |
| Two Rivers Housing | 154 | 79.5% |
| Connexus Homes | 5,919 | 76.8% |
| Platform Housing Group | 2,337 | 64.6% |
| Stonewater | 2,337 | 61.8% |
Where else Citizen Housing Group owns homes
24 other areas, 30,192 social homes in total. Largest:
- Coventry 16,377 homes
- Birmingham 5,718 homes
- Worcester 1,362 homes
- Solihull 1,029 homes
- Wyre Forest 896 homes
- Wychavon 664 homes
- Malvern Hills 518 homes
- Nuneaton and Bedworth 447 homes
- Dudley 400 homes
- Warwick 288 homes
- Sandwell 277 homes
- Bromsgrove 262 homes
- Rugby 172 homes
- Redditch 144 homes
- North Warwickshire 99 homes
All landlords in Herefordshire · Citizen Housing Group: all measures, 2023/24 and 2024/25
Tenant Satisfaction Measures (TSM) are reported by each landlord for its whole stock (or its group), not for one area; survey methods differ and the regulator warns against direct comparison. Figures are for 2024/25, the latest published when this site was built.