Who owns the social housing in Worcester?
Worcester has 8,691 social homes owned by 31 landlords: the council owns 14 (31 March 2025) and housing associations and other registered providers 8,677 (31 March 2026). The largest is Platform Housing Group with 5,567 (64%). Among the bigger landlords here, the share of tenants satisfied with the overall service in 2024/25 (each landlord's whole stock, not only Worcester) ranges from 61.8% (Stonewater) to 84.1% (Bromford Flagship). England median: 71.8%. Source: Regulator of Social Housing, Tenant Satisfaction Measures 2024/25.
Landlords in Worcester
| Landlord | Homes here | Failing Decent Homes here* | Satisfied overall (TP01) | Not decent, whole stock (RP01) | Repairs on time (RP02) | Complaints per 1,000 (CH01) | Consumer grade |
|---|---|---|---|---|---|---|---|
| Platform Housing Group | 5,567 (64%) | 68 | 64.6% | 0.1% | 62.3% | 72.9 | not graded |
| Citizen Housing Group | 1,362 (16%) | 0 | 65.6% | 0.1% | 81.7% | 137.1 | C1 |
| Sanctuary Housing Association | 447 (5%) | 2 | 63.9% | 0.2% | 69.6% | 114.0 | C1 |
| Bromford Flagship | 251 (3%) | 0 | 84.1% | 0.0% | 70.2% | 70.7 | not graded |
| Rooftop Housing Group | 209 (2%) | 2 | 65.9% | 1.6% | 63.2% | 41.8 | C2 |
| Stonewater | 182 (2%) | 0 | 61.8% | 0.1% | 74.6% | 106.0 | C2 |
| Worcester Municipal Charities CIO | 100 (1%) | 0 | — | — | — | — | not graded |
| Walsall Housing Group | 91 (1%) | 0 | 77.2% | 0.1% | 81.9% | 32.2 | C1 |
| Housing 21 | 71 (1%) | 0 | 89.8% | 0.0% | 97.3% | 12.9 | C1 |
| Inclusion Housing Community Interest Company | 51 (1%) | 0 | 88.7% | 0.0% | 87.4% | 13.0 | not graded |
| Orbit Group | 44 (1%) | 0 | 65.6% | 0.5% | 67.4% | 87.0 | not graded |
| Muir Group Housing Association | 43 (0%) | 0 | 82.8% | 0.3% | 75.8% | 143.8 | not graded |
| Worcestershire YMCA | 43 (0%) | 0 | — | — | — | — | not graded |
| Dimensions (UK) | 32 (0%) | 0 | — | — | — | — | not graded |
| Anchor Hanover Group | 32 (0%) | 0 | 86.1% | 0.0% | 78.5% | 46.0 | C3 |
8 more landlords
| Home Group | 22 (0%) | 0 | 68.2% | 0.1% | 75.3% | 68.4 | C2 |
| MTD Housing | 19 (0%) | 0 | — | — | — | — | not graded |
| Bespoke Supportive Tenancies | 18 (0%) | 0 | 67.9% | 5.8% | 83.0% | 67.3 | not graded |
| Blue Square Residential | 14 (0%) | 0 | — | — | — | — | not graded |
| Worcester Council council | 14 (0%) | — | — | — | — | — | not graded |
| Advance Housing and Support | 13 (0%) | 0 | 80.5% | 0.1% | 93.2% | 59.0 | C2 |
| Trinity Housing Association | 12 (0%) | 0 | — | — | — | — | not graded |
| IKE Supported Housing | 12 (0%) | 0 | — | — | — | — | not graded |
* Housing associations only, homes in Worcester (31 March 2026); councils report Decent Homes for their whole stock (RP01). Other columns cover each landlord's whole stock (TSM 2024/25). England medians: satisfied 71.8%, not decent 0.5%, repairs on time 82.5%, complaints 53.9 per 1,000. “—” means the landlord did not report this measure (landlords with fewer than 1,000 homes do not have to).
8 smaller landlords with fewer than 10 homes here (42 homes)
The Exaireo Trust, Clarion Housing Group, Auckland Home Solutions, Heylo Housing Registered Provider, Golden Lane Housing, Progress Housing Group, Falcon Housing Association C.I.C, Midland Heart
What the grades mean
The Regulator of Social Housing grades landlords on consumer standards (safety, repairs, complaints, tenant voice) from C1 (best) to C4 (serious failings). Grading started in April 2024, so many landlords have not been graded yet. 97% of the social homes in Worcester belong to a landlord that reported Tenant Satisfaction Measures for 2024/25.
Tenant Satisfaction Measures (TSM) are reported by each landlord for its whole stock (or its group), not for one area; survey methods differ and the regulator warns against direct comparison. Figures are for 2024/25, the latest published when this site was built.
Housing association homes are counted on 31 March 2026 (Statistical Data Return), council homes on 31 March 2025 (Live Table 116); the totals mix the two dates. Other areas in West Midlands.