Accent Group in Burnley
Accent Group owns 579 social homes in Burnley (31 March 2026) — 9% of the district's 6,809, the 2nd largest of 24 landlords here. None of its homes here were recorded as failing the Decent Homes Standard. Across its whole stock, 64.1% of tenants were satisfied with the overall service in 2024/25 (England median 71.8%); 6 of 6 other bigger landlords in Burnley scored higher. Source: Regulator of Social Housing.
Its homes in Burnley
| General needs (rented) | 471 |
|---|---|
| Supported housing | 0 |
| Housing for older people | 71 |
| Shared ownership and other low-cost home ownership | 37 |
| Failing the Decent Homes Standard (here) | 0 |
How it performs (whole landlord, 2024/25)
| Measure (all of Accent Group's homes, not only Burnley) | Accent Group | England median |
|---|---|---|
| Satisfied with the overall service (TP01) | 64.1% | 71.8% |
| Homes not meeting the Decent Homes Standard (RP01) | 0.0% | 0.5% |
| Non-emergency repairs within target (RP02) | 81.3% | 82.5% |
| Stage one complaints per 1,000 homes (CH01) | 72.2 | 53.9 |
All Tenant Satisfaction Measures of Accent Group, 2023/24 and 2024/25
Other bigger landlords in Burnley
| Landlord | Homes here | Satisfied overall |
|---|---|---|
| Housing 21 | 115 | 89.8% |
| Anchor Hanover Group | 166 | 86.1% |
| Your Housing Group | 194 | 75.0% |
| Calico Homes | 5,090 | 74.4% |
| Great Places Housing Group | 121 | 70.8% |
| Places for People Group | 134 | 64.3% |
Where else Accent Group owns homes
61 other areas, 20,216 social homes in total. Largest:
- Surrey Heath 2,936 homes
- Bradford 2,083 homes
- Peterborough 1,872 homes
- Huntingdonshire 708 homes
- Stockton-on-Tees 687 homes
- County Durham 687 homes
- North Yorkshire 678 homes
- South Ribble 660 homes
- Fenland 609 homes
- Westmorland and Furness 589 homes
- Chorley 589 homes
- Tameside 569 homes
- Middlesbrough 490 homes
- Hyndburn 474 homes
- South Cambridgeshire 403 homes
All landlords in Burnley · Accent Group: all measures, 2023/24 and 2024/25
Tenant Satisfaction Measures (TSM) are reported by each landlord for its whole stock (or its group), not for one area; survey methods differ and the regulator warns against direct comparison. Figures are for 2024/25, the latest published when this site was built.