Who owns the social housing in Burnley?
Burnley has 6,809 social homes owned by 24 landlords: the council owns 42 (31 March 2025) and housing associations and other registered providers 6,767 (31 March 2026). The largest is Calico Homes with 5,090 (75%). Among the bigger landlords here, the share of tenants satisfied with the overall service in 2024/25 (each landlord's whole stock, not only Burnley) ranges from 64.1% (Accent Group) to 89.8% (Housing 21). England median: 71.8%. Source: Regulator of Social Housing, Tenant Satisfaction Measures 2024/25.
Landlords in Burnley
| Landlord | Homes here | Failing Decent Homes here* | Satisfied overall (TP01) | Not decent, whole stock (RP01) | Repairs on time (RP02) | Complaints per 1,000 (CH01) | Consumer grade |
|---|---|---|---|---|---|---|---|
| Calico Homes | 5,090 (75%) | 0 | 74.4% | 0.3% | 82.2% | 45.7 | C2 |
| Accent Group | 579 (9%) | 0 | 64.1% | 0.0% | 81.3% | 72.2 | not graded |
| Your Housing Group | 194 (3%) | 0 | 75.0% | 0.0% | 38.1% | 89.7 | C2 |
| Anchor Hanover Group | 166 (2%) | 0 | 86.1% | 0.0% | 78.5% | 46.0 | C3 |
| Places for People Group | 134 (2%) | 0 | 64.3% | 0.1% | 47.1% | 29.2 | C1 |
| Great Places Housing Group | 121 (2%) | 0 | 70.8% | 0.1% | 78.4% | 98.1 | C1 |
| Housing 21 | 115 (2%) | 0 | 89.8% | 0.0% | 97.3% | 12.9 | C1 |
| Muir Group Housing Association | 99 (1%) | 3 | 82.8% | 0.3% | 75.8% | 143.8 | not graded |
| Together Housing Group | 82 (1%) | 0 | 80.6% | 0.0% | 89.0% | 56.5 | C1 |
| Burnley Council council | 42 (1%) | — | — | — | — | — | not graded |
| Regenda | 32 (0%) | 0 | 76.6% | 0.0% | 92.5% | 56.0 | C1 |
| Empower Housing Association | 24 (0%) | 0 | — | — | — | — | not graded |
| Abbeyfield The Dales | 22 (0%) | 0 | — | — | — | — | not graded |
| Creative Support | 18 (0%) | 0 | — | — | — | — | not graded |
| Halo Housing Association | 14 (0%) | 0 | — | — | — | — | not graded |
6 more landlords
| Heylo Housing Registered Provider | 13 (0%) | 0 | — | — | — | — | not graded |
| Progress Housing Group | 13 (0%) | 0 | 76.3% | 0.1% | 84.0% | 71.2 | not graded |
| Inclusion Housing Community Interest Company | 12 (0%) | 0 | 88.7% | 0.0% | 87.4% | 13.0 | not graded |
| Care Housing Association | 12 (0%) | 0 | — | — | — | — | not graded |
| Falcon Housing Association C.I.C | 11 (0%) | 0 | — | — | — | — | not graded |
| Colonel Slater Homes | 11 (0%) | 0 | — | — | — | — | not graded |
* Housing associations only, homes in Burnley (31 March 2026); councils report Decent Homes for their whole stock (RP01). Other columns cover each landlord's whole stock (TSM 2024/25). England medians: satisfied 71.8%, not decent 0.5%, repairs on time 82.5%, complaints 53.9 per 1,000. “—” means the landlord did not report this measure (landlords with fewer than 1,000 homes do not have to).
3 smaller landlords with fewer than 10 homes here (5 homes)
Onward Group, Sanctuary Housing Association, My Space Housing Solutions
What the grades mean
The Regulator of Social Housing grades landlords on consumer standards (safety, repairs, complaints, tenant voice) from C1 (best) to C4 (serious failings). Grading started in April 2024, so many landlords have not been graded yet. 98% of the social homes in Burnley belong to a landlord that reported Tenant Satisfaction Measures for 2024/25.
Tenant Satisfaction Measures (TSM) are reported by each landlord for its whole stock (or its group), not for one area; survey methods differ and the regulator warns against direct comparison. Figures are for 2024/25, the latest published when this site was built.
Housing association homes are counted on 31 March 2026 (Statistical Data Return), council homes on 31 March 2025 (Live Table 116); the totals mix the two dates. Other areas in North West.