Sanctuary Housing Association in Welwyn Hatfield
Sanctuary Housing Association owns 312 social homes in Welwyn Hatfield (31 March 2026) — 2% of the district's 13,529, the 6th largest of 32 landlords here. None of its homes here were recorded as failing the Decent Homes Standard. Across its whole stock, 63.9% of tenants were satisfied with the overall service in 2024/25 (England median 71.8%); 7 of 9 other bigger landlords in Welwyn Hatfield scored higher. Source: Regulator of Social Housing.
Its homes in Welwyn Hatfield
| General needs (rented) | 294 |
|---|---|
| Supported housing | 0 |
| Housing for older people | 0 |
| Shared ownership and other low-cost home ownership | 18 |
| Failing the Decent Homes Standard (here) | 0 |
How it performs (whole landlord, 2024/25)
| Measure (all of Sanctuary Housing Association's homes, not only Welwyn Hatfield) | Sanctuary Housing Association | England median |
|---|---|---|
| Satisfied with the overall service (TP01) | 63.9% | 71.8% |
| Homes not meeting the Decent Homes Standard (RP01) | 0.2% | 0.5% |
| Non-emergency repairs within target (RP02) | 69.6% | 82.5% |
| Stage one complaints per 1,000 homes (CH01) | 114.0 | 53.9 |
All Tenant Satisfaction Measures of Sanctuary Housing Association, 2023/24 and 2024/25
Other bigger landlords in Welwyn Hatfield
| Landlord | Homes here | Satisfied overall |
|---|---|---|
| B3 Living | 247 | 84.7% |
| Paradigm Housing Group | 702 | 82.0% |
| Thrive Homes | 250 | 74.8% |
| Metropolitan Housing Trust | 741 | 67.7% |
| The Guinness Partnership | 257 | 67.7% |
| Welwyn Hatfield Borough Council | 8,850 | 65.2% |
| First Garden Cities Homes | 452 | 64.0% |
| Clarion Housing Group | 573 | 63.7% |
| Peabody Trust | 280 | 58.7% |
Where else Sanctuary Housing Association owns homes
238 other areas, 85,368 social homes in total. Largest:
- Cheshire West and Chester 6,417 homes
- Cherwell 5,395 homes
- East Cambridgeshire 4,314 homes
- Basildon 3,127 homes
- Sheffield 2,987 homes
- Hackney 2,852 homes
- Torbay 2,745 homes
- Rochford 2,362 homes
- Tower Hamlets 1,992 homes
- Birmingham 1,823 homes
- Cornwall 1,794 homes
- Kingston upon Hull 1,556 homes
- Telford and Wrekin 1,367 homes
- North Yorkshire 1,240 homes
- Stoke-on-Trent 1,226 homes
All landlords in Welwyn Hatfield · Sanctuary Housing Association: all measures, 2023/24 and 2024/25
Tenant Satisfaction Measures (TSM) are reported by each landlord for its whole stock (or its group), not for one area; survey methods differ and the regulator warns against direct comparison. Figures are for 2024/25, the latest published when this site was built.