Sanctuary Housing Association in Stoke-on-Trent
Sanctuary Housing Association owns 1,226 social homes in Stoke-on-Trent (31 March 2026) — 5% of the district's 26,216, the 4th largest of 32 landlords here. 2 of its homes here failed the Decent Homes Standard. Across its whole stock, 63.9% of tenants were satisfied with the overall service in 2024/25 (England median 71.8%); 6 of 7 other bigger landlords in Stoke-on-Trent scored higher. Source: Regulator of Social Housing.
Its homes in Stoke-on-Trent
| General needs (rented) | 916 |
|---|---|
| Supported housing | 49 |
| Housing for older people | 208 |
| Shared ownership and other low-cost home ownership | 53 |
| Failing the Decent Homes Standard (here) | 2 |
Registered providers counted here: Sanctuary Affordable Housing; Sanctuary Housing Association.
How it performs (whole landlord, 2024/25)
| Measure (all of Sanctuary Housing Association's homes, not only Stoke-on-Trent) | Sanctuary Housing Association | England median |
|---|---|---|
| Satisfied with the overall service (TP01) | 63.9% | 71.8% |
| Homes not meeting the Decent Homes Standard (RP01) | 0.2% | 0.5% |
| Non-emergency repairs within target (RP02) | 69.6% | 82.5% |
| Stage one complaints per 1,000 homes (CH01) | 114.0 | 53.9 |
All Tenant Satisfaction Measures of Sanctuary Housing Association, 2023/24 and 2024/25
Other bigger landlords in Stoke-on-Trent
| Landlord | Homes here | Satisfied overall |
|---|---|---|
| Housing 21 | 263 | 89.8% |
| Empowering People Inspiring Communities | 1,325 | 80.8% |
| Midland Heart | 806 | 78.7% |
| Your Housing Group | 470 | 75.0% |
| The Riverside Group | 580 | 66.6% |
| Honeycomb Group | 1,873 | 66.0% |
| Clarion Housing Group | 696 | 63.7% |
Where else Sanctuary Housing Association owns homes
238 other areas, 85,368 social homes in total. Largest:
- Cheshire West and Chester 6,417 homes
- Cherwell 5,395 homes
- East Cambridgeshire 4,314 homes
- Basildon 3,127 homes
- Sheffield 2,987 homes
- Hackney 2,852 homes
- Torbay 2,745 homes
- Rochford 2,362 homes
- Tower Hamlets 1,992 homes
- Birmingham 1,823 homes
- Cornwall 1,794 homes
- Kingston upon Hull 1,556 homes
- Telford and Wrekin 1,367 homes
- North Yorkshire 1,240 homes
- Haringey 1,126 homes
All landlords in Stoke-on-Trent · Sanctuary Housing Association: all measures, 2023/24 and 2024/25
Tenant Satisfaction Measures (TSM) are reported by each landlord for its whole stock (or its group), not for one area; survey methods differ and the regulator warns against direct comparison. Figures are for 2024/25, the latest published when this site was built.