Sanctuary Housing Association in Tower Hamlets
Sanctuary Housing Association owns 1,992 social homes in Tower Hamlets (31 March 2026) — 4% of the district's 48,910, the 11th largest of 48 landlords here. 1 of its homes here failed the Decent Homes Standard. Across its whole stock, 63.9% of tenants were satisfied with the overall service in 2024/25 (England median 71.8%); 4 of 13 other bigger landlords in Tower Hamlets scored higher. Source: Regulator of Social Housing.
Its homes in Tower Hamlets
| General needs (rented) | 1,777 |
|---|---|
| Supported housing | 13 |
| Housing for older people | 73 |
| Shared ownership and other low-cost home ownership | 129 |
| Failing the Decent Homes Standard (here) | 1 |
Registered providers counted here: Sanctuary Housing Association; Swan Housing Association.
How it performs (whole landlord, 2024/25)
| Measure (all of Sanctuary Housing Association's homes, not only Tower Hamlets) | Sanctuary Housing Association | England median |
|---|---|---|
| Satisfied with the overall service (TP01) | 63.9% | 71.8% |
| Homes not meeting the Decent Homes Standard (RP01) | 0.2% | 0.5% |
| Non-emergency repairs within target (RP02) | 69.6% | 82.5% |
| Stage one complaints per 1,000 homes (CH01) | 114.0 | 53.9 |
All Tenant Satisfaction Measures of Sanctuary Housing Association, 2023/24 and 2024/25
Other bigger landlords in Tower Hamlets
| Landlord | Homes here | Satisfied overall |
|---|---|---|
| Poplar Housing And Regeneration Community Association | 5,467 | 84.1% |
| The Guinness Partnership | 592 | 67.7% |
| The Riverside Group | 3,446 | 66.6% |
| Gateway Housing Association | 2,638 | 65.1% |
| Clarion Housing Group | 4,207 | 63.7% |
| Southern Housing | 1,820 | 63.0% |
| Newlon Housing Trust | 1,024 | 61.2% |
| London Borough of Tower Hamlets | 11,777 | 60.1% |
| Peabody Trust | 2,741 | 58.7% |
| East End Homes | 2,362 | 58.2% |
| Notting Hill Genesis | 2,382 | 53.8% |
| London & Quadrant Housing Trust | 2,415 | 53.5% |
| Tower Hamlets Community Housing | 2,026 | 43.8% |
Where else Sanctuary Housing Association owns homes
238 other areas, 85,368 social homes in total. Largest:
- Cheshire West and Chester 6,417 homes
- Cherwell 5,395 homes
- East Cambridgeshire 4,314 homes
- Basildon 3,127 homes
- Sheffield 2,987 homes
- Hackney 2,852 homes
- Torbay 2,745 homes
- Rochford 2,362 homes
- Birmingham 1,823 homes
- Cornwall 1,794 homes
- Kingston upon Hull 1,556 homes
- Telford and Wrekin 1,367 homes
- North Yorkshire 1,240 homes
- Stoke-on-Trent 1,226 homes
- Haringey 1,126 homes
All landlords in Tower Hamlets · Sanctuary Housing Association: all measures, 2023/24 and 2024/25
Tenant Satisfaction Measures (TSM) are reported by each landlord for its whole stock (or its group), not for one area; survey methods differ and the regulator warns against direct comparison. Figures are for 2024/25, the latest published when this site was built.