Welwyn Hatfield Borough Council in Welwyn Hatfield
Welwyn Hatfield Borough Council owns 8,850 social homes in Welwyn Hatfield (31 March 2025) — 65% of the district's 13,529, the largest of 32 landlords here. Across its whole stock, 65.2% of tenants were satisfied with the overall service in 2024/25 (England median 71.8%); 5 of 9 other bigger landlords in Welwyn Hatfield scored higher. Source: Regulator of Social Housing.
How it performs (whole landlord, 2024/25)
| Measure (all of Welwyn Hatfield Borough Council's homes, not only Welwyn Hatfield) | Welwyn Hatfield Borough Council | England median |
|---|---|---|
| Satisfied with the overall service (TP01) | 65.2% | 71.8% |
| Homes not meeting the Decent Homes Standard (RP01) | 1.7% | 0.5% |
| Non-emergency repairs within target (RP02) | 85.0% | 82.5% |
| Stage one complaints per 1,000 homes (CH01) | 101.0 | 53.9 |
All Tenant Satisfaction Measures of Welwyn Hatfield Borough Council, 2023/24 and 2024/25
Other bigger landlords in Welwyn Hatfield
| Landlord | Homes here | Satisfied overall |
|---|---|---|
| B3 Living | 247 | 84.7% |
| Paradigm Housing Group | 702 | 82.0% |
| Thrive Homes | 250 | 74.8% |
| Metropolitan Housing Trust | 741 | 67.7% |
| The Guinness Partnership | 257 | 67.7% |
| First Garden Cities Homes | 452 | 64.0% |
| Sanctuary Housing Association | 312 | 63.9% |
| Clarion Housing Group | 573 | 63.7% |
| Peabody Trust | 280 | 58.7% |
All landlords in Welwyn Hatfield · Welwyn Hatfield Borough Council: all measures, 2023/24 and 2024/25
Tenant Satisfaction Measures (TSM) are reported by each landlord for its whole stock (or its group), not for one area; survey methods differ and the regulator warns against direct comparison. Figures are for 2024/25, the latest published when this site was built.