Empowering People Inspiring Communities in Stoke-on-Trent
Empowering People Inspiring Communities owns 1,325 social homes in Stoke-on-Trent (31 March 2026) — 5% of the district's 26,216, the 3rd largest of 32 landlords here. None of its homes here were recorded as failing the Decent Homes Standard. Across its whole stock, 80.8% of tenants were satisfied with the overall service in 2024/25 (England median 71.8%); 1 of 7 other bigger landlords in Stoke-on-Trent scored higher. Source: Regulator of Social Housing.
Its homes in Stoke-on-Trent
| General needs (rented) | 1,305 |
|---|---|
| Supported housing | 19 |
| Housing for older people | 0 |
| Shared ownership and other low-cost home ownership | 1 |
| Failing the Decent Homes Standard (here) | 0 |
How it performs (whole landlord, 2024/25)
| Measure (all of Empowering People Inspiring Communities's homes, not only Stoke-on-Trent) | Empowering People Inspiring Communities | England median |
|---|---|---|
| Satisfied with the overall service (TP01) | 80.8% | 71.8% |
| Homes not meeting the Decent Homes Standard (RP01) | 0.1% | 0.5% |
| Non-emergency repairs within target (RP02) | 94.8% | 82.5% |
| Stage one complaints per 1,000 homes (CH01) | 13.8 | 53.9 |
All Tenant Satisfaction Measures of Empowering People Inspiring Communities, 2023/24 and 2024/25
Other bigger landlords in Stoke-on-Trent
| Landlord | Homes here | Satisfied overall |
|---|---|---|
| Housing 21 | 263 | 89.8% |
| Midland Heart | 806 | 78.7% |
| Your Housing Group | 470 | 75.0% |
| The Riverside Group | 580 | 66.6% |
| Honeycomb Group | 1,873 | 66.0% |
| Sanctuary Housing Association | 1,226 | 63.9% |
| Clarion Housing Group | 696 | 63.7% |
Where else Empowering People Inspiring Communities owns homes
2 other areas, 1,372 social homes in total. Largest:
- Newcastle-under-Lyme 34 homes
- Staffordshire Moorlands 13 homes
All landlords in Stoke-on-Trent · Empowering People Inspiring Communities: all measures, 2023/24 and 2024/25
Tenant Satisfaction Measures (TSM) are reported by each landlord for its whole stock (or its group), not for one area; survey methods differ and the regulator warns against direct comparison. Figures are for 2024/25, the latest published when this site was built.