Hightown Housing Association in St Albans
Hightown Housing Association owns 1,357 social homes in St Albans (31 March 2026) — 17% of the district's 8,091, the 2nd largest of 27 landlords here. 3 of its homes here failed the Decent Homes Standard. Across its whole stock, 68.3% of tenants were satisfied with the overall service in 2024/25 (England median 71.8%); 3 of 8 other bigger landlords in St Albans scored higher. Source: Regulator of Social Housing.
Its homes in St Albans
| General needs (rented) | 1,110 |
|---|---|
| Supported housing | 86 |
| Housing for older people | 44 |
| Shared ownership and other low-cost home ownership | 117 |
| Failing the Decent Homes Standard (here) | 3 |
How it performs (whole landlord, 2024/25)
| Measure (all of Hightown Housing Association's homes, not only St Albans) | Hightown Housing Association | England median |
|---|---|---|
| Satisfied with the overall service (TP01) | 68.3% | 71.8% |
| Homes not meeting the Decent Homes Standard (RP01) | 0.0% | 0.5% |
| Non-emergency repairs within target (RP02) | 93.7% | 82.5% |
| Stage one complaints per 1,000 homes (CH01) | 42.4 | 53.9 |
All Tenant Satisfaction Measures of Hightown Housing Association, 2023/24 and 2024/25
Other bigger landlords in St Albans
| Landlord | Homes here | Satisfied overall |
|---|---|---|
| Paradigm Housing Group | 143 | 82.0% |
| Settle Group | 184 | 74.7% |
| Watford Community Housing Trust | 203 | 71.6% |
| Home Group | 160 | 68.2% |
| Origin Housing | 145 | 63.6% |
| Sovereign Network Group | 114 | 63.1% |
| Peabody Trust | 630 | 58.7% |
| St Albans City and District Council | 4,814 | 54.3% |
Where else Hightown Housing Association owns homes
15 other areas, 8,496 social homes in total. Largest:
- Dacorum 2,111 homes
- Buckinghamshire 1,545 homes
- Central Bedfordshire 867 homes
- East Hertfordshire 495 homes
- Watford 402 homes
- North Hertfordshire 297 homes
- Luton 293 homes
- Hertsmere 288 homes
- Milton Keynes 216 homes
- Three Rivers 207 homes
- Broxbourne 133 homes
- Stevenage 115 homes
- Welwyn Hatfield 84 homes
- Bedford 66 homes
- Bracknell Forest 20 homes
All landlords in St Albans · Hightown Housing Association: all measures, 2023/24 and 2024/25
Tenant Satisfaction Measures (TSM) are reported by each landlord for its whole stock (or its group), not for one area; survey methods differ and the regulator warns against direct comparison. Figures are for 2024/25, the latest published when this site was built.