St Albans City and District Council in St Albans
St Albans City and District Council owns 4,814 social homes in St Albans (31 March 2025) — 59% of the district's 8,091, the largest of 27 landlords here. Across its whole stock, 54.3% of tenants were satisfied with the overall service in 2024/25 (England median 71.8%); 8 of 8 other bigger landlords in St Albans scored higher. Source: Regulator of Social Housing.
How it performs (whole landlord, 2024/25)
| Measure (all of St Albans City and District Council's homes, not only St Albans) | St Albans City and District Council | England median |
|---|---|---|
| Satisfied with the overall service (TP01) | 54.3% | 71.8% |
| Homes not meeting the Decent Homes Standard (RP01) | 2.6% | 0.5% |
| Non-emergency repairs within target (RP02) | 79.3% | 82.5% |
| Stage one complaints per 1,000 homes (CH01) | 43.0 | 53.9 |
All Tenant Satisfaction Measures of St Albans City and District Council, 2023/24 and 2024/25
Other bigger landlords in St Albans
| Landlord | Homes here | Satisfied overall |
|---|---|---|
| Paradigm Housing Group | 143 | 82.0% |
| Settle Group | 184 | 74.7% |
| Watford Community Housing Trust | 203 | 71.6% |
| Hightown Housing Association | 1,357 | 68.3% |
| Home Group | 160 | 68.2% |
| Origin Housing | 145 | 63.6% |
| Sovereign Network Group | 114 | 63.1% |
| Peabody Trust | 630 | 58.7% |
All landlords in St Albans · St Albans City and District Council: all measures, 2023/24 and 2024/25
Tenant Satisfaction Measures (TSM) are reported by each landlord for its whole stock (or its group), not for one area; survey methods differ and the regulator warns against direct comparison. Figures are for 2024/25, the latest published when this site was built.