Onward Group in Manchester
Onward Group owns 535 social homes in Manchester (31 March 2026) — 1% of the district's 69,407, the 15th largest of 51 landlords here. 22 of its homes here failed the Decent Homes Standard. Across its whole stock, 68.3% of tenants were satisfied with the overall service in 2024/25 (England median 71.8%); 8 of 12 other bigger landlords in Manchester scored higher. Source: Regulator of Social Housing.
Its homes in Manchester
| General needs (rented) | 400 |
|---|---|
| Supported housing | 50 |
| Housing for older people | 62 |
| Shared ownership and other low-cost home ownership | 23 |
| Failing the Decent Homes Standard (here) | 22 |
How it performs (whole landlord, 2024/25)
| Measure (all of Onward Group's homes, not only Manchester) | Onward Group | England median |
|---|---|---|
| Satisfied with the overall service (TP01) | 68.3% | 71.8% |
| Homes not meeting the Decent Homes Standard (RP01) | 0.1% | 0.5% |
| Non-emergency repairs within target (RP02) | 81.8% | 82.5% |
| Stage one complaints per 1,000 homes (CH01) | 62.7 | 53.9 |
All Tenant Satisfaction Measures of Onward Group, 2023/24 and 2024/25
Other bigger landlords in Manchester
| Landlord | Homes here | Satisfied overall |
|---|---|---|
| Arawak Walton Housing Association | 1,021 | 84.3% |
| Wythenshawe Community Housing Group | 13,722 | 76.9% |
| Your Housing Group | 1,758 | 75.0% |
| Mosscare St. Vincent's Housing Group | 4,030 | 72.9% |
| One Manchester | 11,730 | 71.7% |
| Great Places Housing Group | 2,926 | 70.8% |
| Southway Housing Trust (Manchester) | 6,016 | 70.5% |
| Jigsaw Homes Group | 3,195 | 68.9% |
| The Guinness Partnership | 3,236 | 67.7% |
| Places for People Group | 1,144 | 64.3% |
| Sanctuary Housing Association | 795 | 63.9% |
| Manchester City Council | 15,086 | 60.1% |
Where else Onward Group owns homes
31 other areas, 30,353 social homes in total. Largest:
- Liverpool 6,535 homes
- Hyndburn 3,378 homes
- Halton 2,493 homes
- Bolton 2,050 homes
- Tameside 2,004 homes
- Wirral 1,668 homes
- Ribble Valley 1,350 homes
- Bury 1,281 homes
- Cheshire East 1,158 homes
- Oldham 1,144 homes
- Salford 953 homes
- Preston 946 homes
- Rochdale 873 homes
- Stockport 847 homes
- Knowsley 679 homes
All landlords in Manchester · Onward Group: all measures, 2023/24 and 2024/25
Tenant Satisfaction Measures (TSM) are reported by each landlord for its whole stock (or its group), not for one area; survey methods differ and the regulator warns against direct comparison. Figures are for 2024/25, the latest published when this site was built.