Onward Group in Liverpool
Onward Group owns 6,535 social homes in Liverpool (31 March 2026) — 11% of the district's 59,446, the 3rd largest of 77 landlords here. 111 of its homes here failed the Decent Homes Standard. Across its whole stock, 68.3% of tenants were satisfied with the overall service in 2024/25 (England median 71.8%); 7 of 10 other bigger landlords in Liverpool scored higher. Source: Regulator of Social Housing.
Its homes in Liverpool
| General needs (rented) | 5,411 |
|---|---|
| Supported housing | 535 |
| Housing for older people | 456 |
| Shared ownership and other low-cost home ownership | 133 |
| Failing the Decent Homes Standard (here) | 111 |
How it performs (whole landlord, 2024/25)
| Measure (all of Onward Group's homes, not only Liverpool) | Onward Group | England median |
|---|---|---|
| Satisfied with the overall service (TP01) | 68.3% | 71.8% |
| Homes not meeting the Decent Homes Standard (RP01) | 0.1% | 0.5% |
| Non-emergency repairs within target (RP02) | 81.8% | 82.5% |
| Stage one complaints per 1,000 homes (CH01) | 62.7 | 53.9 |
All Tenant Satisfaction Measures of Onward Group, 2023/24 and 2024/25
Other bigger landlords in Liverpool
| Landlord | Homes here | Satisfied overall |
|---|---|---|
| One Vision Housing | 980 | 85.5% |
| South Liverpool Homes | 3,826 | 78.0% |
| Prima Housing Group | 848 | 77.6% |
| Regenda | 1,129 | 76.6% |
| Your Housing Group | 2,863 | 75.0% |
| Torus62 | 15,270 | 73.8% |
| Plus Dane Housing | 4,942 | 72.6% |
| The Riverside Group | 11,007 | 66.6% |
| Cobalt Housing | 5,789 | 65.1% |
| Sanctuary Housing Association | 1,124 | 63.9% |
Where else Onward Group owns homes
31 other areas, 30,353 social homes in total. Largest:
- Hyndburn 3,378 homes
- Halton 2,493 homes
- Bolton 2,050 homes
- Tameside 2,004 homes
- Wirral 1,668 homes
- Ribble Valley 1,350 homes
- Bury 1,281 homes
- Cheshire East 1,158 homes
- Oldham 1,144 homes
- Salford 953 homes
- Preston 946 homes
- Rochdale 873 homes
- Stockport 847 homes
- Knowsley 679 homes
- Manchester 535 homes
All landlords in Liverpool · Onward Group: all measures, 2023/24 and 2024/25
Tenant Satisfaction Measures (TSM) are reported by each landlord for its whole stock (or its group), not for one area; survey methods differ and the regulator warns against direct comparison. Figures are for 2024/25, the latest published when this site was built.