North West Leicestershire District Council in North West Leicestershire
North West Leicestershire District Council owns 4,080 social homes in North West Leicestershire (31 March 2025) — 54% of the district's 7,514, the largest of 24 landlords here. Across its whole stock, 55.0% of tenants were satisfied with the overall service in 2024/25 (England median 71.8%); 6 of 6 other bigger landlords in North West Leicestershire scored higher. Source: Regulator of Social Housing.
How it performs (whole landlord, 2024/25)
| Measure (all of North West Leicestershire District Council's homes, not only North West Leicestershire) | North West Leicestershire District Council | England median |
|---|---|---|
| Satisfied with the overall service (TP01) | 55.0% | 71.8% |
| Homes not meeting the Decent Homes Standard (RP01) | 13.9% | 0.5% |
| Non-emergency repairs within target (RP02) | 65.1% | 82.5% |
| Stage one complaints per 1,000 homes (CH01) | 57.4 | 53.9 |
All Tenant Satisfaction Measures of North West Leicestershire District Council, 2023/24 and 2024/25
Other bigger landlords in North West Leicestershire
| Landlord | Homes here | Satisfied overall |
|---|---|---|
| Midland Heart | 338 | 78.7% |
| Nottingham Community Housing Association | 182 | 78.2% |
| East Midlands Housing Group | 1,771 | 67.5% |
| The Riverside Group | 174 | 66.6% |
| Platform Housing Group | 229 | 64.6% |
| Sanctuary Housing Association | 209 | 63.9% |
All landlords in North West Leicestershire · North West Leicestershire District Council: all measures, 2023/24 and 2024/25
Tenant Satisfaction Measures (TSM) are reported by each landlord for its whole stock (or its group), not for one area; survey methods differ and the regulator warns against direct comparison. Figures are for 2024/25, the latest published when this site was built.