Ipswich Borough Council in Ipswich
Ipswich Borough Council owns 7,822 social homes in Ipswich (31 March 2025) — 60% of the district's 13,116, the largest of 32 landlords here. Across its whole stock, 77.6% of tenants were satisfied with the overall service in 2024/25 (England median 71.8%); 1 of 7 other bigger landlords in Ipswich scored higher. Source: Regulator of Social Housing.
How it performs (whole landlord, 2024/25)
| Measure (all of Ipswich Borough Council's homes, not only Ipswich) | Ipswich Borough Council | England median |
|---|---|---|
| Satisfied with the overall service (TP01) | 77.6% | 71.8% |
| Homes not meeting the Decent Homes Standard (RP01) | 0.0% | 0.5% |
| Non-emergency repairs within target (RP02) | 74.8% | 82.5% |
| Stage one complaints per 1,000 homes (CH01) | 27.0 | 53.9 |
All Tenant Satisfaction Measures of Ipswich Borough Council, 2023/24 and 2024/25
Other bigger landlords in Ipswich
| Landlord | Homes here | Satisfied overall |
|---|---|---|
| Anchor Hanover Group | 218 | 86.1% |
| Flagship Housing | 1,746 | 75.6% |
| Eastlight Community Homes | 262 | 72.7% |
| Orwell Housing Association | 908 | 69.2% |
| Orbit Group | 351 | 65.6% |
| Sanctuary Housing Association | 828 | 63.9% |
| Notting Hill Genesis | 258 | 53.8% |
All landlords in Ipswich · Ipswich Borough Council: all measures, 2023/24 and 2024/25
Tenant Satisfaction Measures (TSM) are reported by each landlord for its whole stock (or its group), not for one area; survey methods differ and the regulator warns against direct comparison. Figures are for 2024/25, the latest published when this site was built.