Harlow District Council in Harlow
Harlow District Council owns 9,050 social homes in Harlow (31 March 2025) — 75% of the district's 12,040, the largest of 25 landlords here. Across its whole stock, 55.3% of tenants were satisfied with the overall service in 2024/25 (England median 71.8%); 5 of 7 other bigger landlords in Harlow scored higher. Source: Regulator of Social Housing.
How it performs (whole landlord, 2024/25)
| Measure (all of Harlow District Council's homes, not only Harlow) | Harlow District Council | England median |
|---|---|---|
| Satisfied with the overall service (TP01) | 55.3% | 71.8% |
| Homes not meeting the Decent Homes Standard (RP01) | 3.3% | 0.5% |
| Non-emergency repairs within target (RP02) | 89.2% | 82.5% |
| Stage one complaints per 1,000 homes (CH01) | 59.3 | 53.9 |
All Tenant Satisfaction Measures of Harlow District Council, 2023/24 and 2024/25
Other bigger landlords in Harlow
| Landlord | Homes here | Satisfied overall |
|---|---|---|
| Home Group | 650 | 68.2% |
| Moat Homes | 501 | 67.2% |
| Sage Rented | 214 | 66.7% |
| Sanctuary Housing Association | 155 | 63.9% |
| Clarion Housing Group | 419 | 63.7% |
| Notting Hill Genesis | 185 | 53.8% |
| London & Quadrant Housing Trust | 195 | 53.5% |
All landlords in Harlow · Harlow District Council: all measures, 2023/24 and 2024/25
Tenant Satisfaction Measures (TSM) are reported by each landlord for its whole stock (or its group), not for one area; survey methods differ and the regulator warns against direct comparison. Figures are for 2024/25, the latest published when this site was built.