Cheltenham Borough Council in Cheltenham
Cheltenham Borough Council owns 4,551 social homes in Cheltenham (31 March 2025) — 60% of the district's 7,597, the largest of 30 landlords here. Across its whole stock, 80.2% of tenants were satisfied with the overall service in 2024/25 (England median 71.8%); 3 of 7 other bigger landlords in Cheltenham scored higher. Source: Regulator of Social Housing.
How it performs (whole landlord, 2024/25)
| Measure (all of Cheltenham Borough Council's homes, not only Cheltenham) | Cheltenham Borough Council | England median |
|---|---|---|
| Satisfied with the overall service (TP01) | 80.2% | 71.8% |
| Homes not meeting the Decent Homes Standard (RP01) | 1.2% | 0.5% |
| Non-emergency repairs within target (RP02) | 94.6% | 82.5% |
| Stage one complaints per 1,000 homes (CH01) | 49.2 | 53.9 |
All Tenant Satisfaction Measures of Cheltenham Borough Council, 2023/24 and 2024/25
Other bigger landlords in Cheltenham
| Landlord | Homes here | Satisfied overall |
|---|---|---|
| Anchor Hanover Group | 107 | 86.1% |
| Cottsway Housing Association | 189 | 84.9% |
| Bromford Flagship | 905 | 84.1% |
| Home Group | 132 | 68.2% |
| The Guinness Partnership | 707 | 67.7% |
| Sanctuary Housing Association | 163 | 63.9% |
| Sovereign Network Group | 161 | 63.1% |
All landlords in Cheltenham · Cheltenham Borough Council: all measures, 2023/24 and 2024/25
Tenant Satisfaction Measures (TSM) are reported by each landlord for its whole stock (or its group), not for one area; survey methods differ and the regulator warns against direct comparison. Figures are for 2024/25, the latest published when this site was built.