London Borough of Tower Hamlets in Tower Hamlets
London Borough of Tower Hamlets owns 11,777 social homes in Tower Hamlets (31 March 2025) — 24% of the district's 48,910, the largest of 48 landlords here. Across its whole stock, 60.1% of tenants were satisfied with the overall service in 2024/25 (England median 71.8%); 8 of 13 other bigger landlords in Tower Hamlets scored higher. Source: Regulator of Social Housing.
How it performs (whole landlord, 2024/25)
| Measure (all of London Borough of Tower Hamlets's homes, not only Tower Hamlets) | London Borough of Tower Hamlets | England median |
|---|---|---|
| Satisfied with the overall service (TP01) | 60.1% | 71.8% |
| Homes not meeting the Decent Homes Standard (RP01) | 20.1% | 0.5% |
| Non-emergency repairs within target (RP02) | 75.6% | 82.5% |
| Stage one complaints per 1,000 homes (CH01) | 84.0 | 53.9 |
All Tenant Satisfaction Measures of London Borough of Tower Hamlets, 2023/24 and 2024/25
Other bigger landlords in Tower Hamlets
| Landlord | Homes here | Satisfied overall |
|---|---|---|
| Poplar Housing And Regeneration Community Association | 5,467 | 84.1% |
| The Guinness Partnership | 592 | 67.7% |
| The Riverside Group | 3,446 | 66.6% |
| Gateway Housing Association | 2,638 | 65.1% |
| Sanctuary Housing Association | 1,992 | 63.9% |
| Clarion Housing Group | 4,207 | 63.7% |
| Southern Housing | 1,820 | 63.0% |
| Newlon Housing Trust | 1,024 | 61.2% |
| Peabody Trust | 2,741 | 58.7% |
| East End Homes | 2,362 | 58.2% |
| Notting Hill Genesis | 2,382 | 53.8% |
| London & Quadrant Housing Trust | 2,415 | 53.5% |
| Tower Hamlets Community Housing | 2,026 | 43.8% |
All landlords in Tower Hamlets · London Borough of Tower Hamlets: all measures, 2023/24 and 2024/25
Tenant Satisfaction Measures (TSM) are reported by each landlord for its whole stock (or its group), not for one area; survey methods differ and the regulator warns against direct comparison. Figures are for 2024/25, the latest published when this site was built.