Midland Heart in Rugby
Midland Heart owns 696 social homes in Rugby (31 March 2026) — 9% of the district's 7,574, the 3rd largest of 30 landlords here. None of its homes here were recorded as failing the Decent Homes Standard. Across its whole stock, 78.7% of tenants were satisfied with the overall service in 2024/25 (England median 71.8%); 1 of 8 other bigger landlords in Rugby scored higher. Source: Regulator of Social Housing.
Its homes in Rugby
| General needs (rented) | 545 |
|---|---|
| Supported housing | 12 |
| Housing for older people | 16 |
| Shared ownership and other low-cost home ownership | 123 |
| Failing the Decent Homes Standard (here) | 0 |
How it performs (whole landlord, 2024/25)
| Measure (all of Midland Heart's homes, not only Rugby) | Midland Heart | England median |
|---|---|---|
| Satisfied with the overall service (TP01) | 78.7% | 71.8% |
| Homes not meeting the Decent Homes Standard (RP01) | 0.0% | 0.5% |
| Non-emergency repairs within target (RP02) | 88.1% | 82.5% |
| Stage one complaints per 1,000 homes (CH01) | 59.8 | 53.9 |
All Tenant Satisfaction Measures of Midland Heart, 2023/24 and 2024/25
Other bigger landlords in Rugby
| Landlord | Homes here | Satisfied overall |
|---|---|---|
| Housing 21 | 107 | 89.8% |
| Rugby Borough Council | 3,493 | 76.3% |
| Orbit Group | 1,334 | 65.6% |
| Citizen Housing Group | 172 | 65.6% |
| Platform Housing Group | 198 | 64.6% |
| Sanctuary Housing Association | 133 | 63.9% |
| Clarion Housing Group | 673 | 63.7% |
| London & Quadrant Housing Trust | 320 | 53.5% |
Where else Midland Heart owns homes
42 other areas, 30,510 social homes in total. Largest:
- Birmingham 11,606 homes
- Coventry 3,569 homes
- Wolverhampton 2,143 homes
- Sandwell 1,467 homes
- Leicester 1,094 homes
- Nuneaton and Bedworth 1,041 homes
- East Staffordshire 983 homes
- Dudley 817 homes
- Stoke-on-Trent 806 homes
- Lichfield 649 homes
- Tamworth 631 homes
- South Derbyshire 517 homes
- Hinckley and Bosworth 498 homes
- Cannock Chase 445 homes
- North Warwickshire 404 homes
All landlords in Rugby · Midland Heart: all measures, 2023/24 and 2024/25
Tenant Satisfaction Measures (TSM) are reported by each landlord for its whole stock (or its group), not for one area; survey methods differ and the regulator warns against direct comparison. Figures are for 2024/25, the latest published when this site was built.