Rugby Borough Council in Rugby
Rugby Borough Council owns 3,493 social homes in Rugby (31 March 2025) — 46% of the district's 7,574, the largest of 30 landlords here. Across its whole stock, 76.3% of tenants were satisfied with the overall service in 2024/25 (England median 71.8%); 2 of 8 other bigger landlords in Rugby scored higher. Source: Regulator of Social Housing.
How it performs (whole landlord, 2024/25)
| Measure (all of Rugby Borough Council's homes, not only Rugby) | Rugby Borough Council | England median |
|---|---|---|
| Satisfied with the overall service (TP01) | 76.3% | 71.8% |
| Homes not meeting the Decent Homes Standard (RP01) | 1.6% | 0.5% |
| Non-emergency repairs within target (RP02) | 61.0% | 82.5% |
| Stage one complaints per 1,000 homes (CH01) | 29.0 | 53.9 |
All Tenant Satisfaction Measures of Rugby Borough Council, 2023/24 and 2024/25
Other bigger landlords in Rugby
| Landlord | Homes here | Satisfied overall |
|---|---|---|
| Housing 21 | 107 | 89.8% |
| Midland Heart | 696 | 78.7% |
| Orbit Group | 1,334 | 65.6% |
| Citizen Housing Group | 172 | 65.6% |
| Platform Housing Group | 198 | 64.6% |
| Sanctuary Housing Association | 133 | 63.9% |
| Clarion Housing Group | 673 | 63.7% |
| London & Quadrant Housing Trust | 320 | 53.5% |
All landlords in Rugby · Rugby Borough Council: all measures, 2023/24 and 2024/25
Tenant Satisfaction Measures (TSM) are reported by each landlord for its whole stock (or its group), not for one area; survey methods differ and the regulator warns against direct comparison. Figures are for 2024/25, the latest published when this site was built.