Lancaster City Council in Lancaster
Lancaster City Council owns 3,614 social homes in Lancaster (31 March 2025) — 50% of the district's 7,170, the largest of 36 landlords here. Across its whole stock, 77.1% of tenants were satisfied with the overall service in 2024/25 (England median 71.8%); 2 of 7 other bigger landlords in Lancaster scored higher. Source: Regulator of Social Housing.
How it performs (whole landlord, 2024/25)
| Measure (all of Lancaster City Council's homes, not only Lancaster) | Lancaster City Council | England median |
|---|---|---|
| Satisfied with the overall service (TP01) | 77.1% | 71.8% |
| Homes not meeting the Decent Homes Standard (RP01) | 0.8% | 0.5% |
| Non-emergency repairs within target (RP02) | 90.4% | 82.5% |
| Stage one complaints per 1,000 homes (CH01) | 23.9 | 53.9 |
All Tenant Satisfaction Measures of Lancaster City Council, 2023/24 and 2024/25
Other bigger landlords in Lancaster
| Landlord | Homes here | Satisfied overall |
|---|---|---|
| Anchor Hanover Group | 190 | 86.1% |
| South Lakes Housing | 112 | 79.9% |
| Great Places Housing Group | 380 | 70.8% |
| Jigsaw Homes Group | 777 | 68.9% |
| Onward Group | 107 | 68.3% |
| The Guinness Partnership | 612 | 67.7% |
| Places for People Group | 621 | 64.3% |
All landlords in Lancaster · Lancaster City Council: all measures, 2023/24 and 2024/25
Tenant Satisfaction Measures (TSM) are reported by each landlord for its whole stock (or its group), not for one area; survey methods differ and the regulator warns against direct comparison. Figures are for 2024/25, the latest published when this site was built.