Southend on Sea City Council in Southend-on-Sea
Southend on Sea City Council owns 6,074 social homes in Southend-on-Sea (31 March 2025) — 59% of the district's 10,329, the largest of 35 landlords here. Across its whole stock, 69.8% of tenants were satisfied with the overall service in 2024/25 (England median 71.8%); 1 of 5 other bigger landlords in Southend-on-Sea scored higher. Source: Regulator of Social Housing.
How it performs (whole landlord, 2024/25)
| Measure (all of Southend on Sea City Council's homes, not only Southend-on-Sea) | Southend on Sea City Council | England median |
|---|---|---|
| Satisfied with the overall service (TP01) | 69.8% | 71.8% |
| Homes not meeting the Decent Homes Standard (RP01) | 0.4% | 0.5% |
| Non-emergency repairs within target (RP02) | 66.8% | 82.5% |
| Stage one complaints per 1,000 homes (CH01) | 82.0 | 53.9 |
All Tenant Satisfaction Measures of Southend on Sea City Council, 2023/24 and 2024/25
Other bigger landlords in Southend-on-Sea
| Landlord | Homes here | Satisfied overall |
|---|---|---|
| Chelmer Housing Partnership | 1,552 | 77.8% |
| The Guinness Partnership | 445 | 67.7% |
| Moat Homes | 503 | 67.2% |
| Sanctuary Housing Association | 485 | 63.9% |
| Notting Hill Genesis | 532 | 53.8% |
All landlords in Southend-on-Sea · Southend on Sea City Council: all measures, 2023/24 and 2024/25
Tenant Satisfaction Measures (TSM) are reported by each landlord for its whole stock (or its group), not for one area; survey methods differ and the regulator warns against direct comparison. Figures are for 2024/25, the latest published when this site was built.