City of York Council in York
City of York Council owns 7,470 social homes in York (31 March 2025) — 56% of the district's 13,458, the largest of 30 landlords here. Across its whole stock, 59.9% of tenants were satisfied with the overall service in 2024/25 (England median 71.8%); 8 of 8 other bigger landlords in York scored higher. Source: Regulator of Social Housing.
How it performs (whole landlord, 2024/25)
| Measure (all of City of York Council's homes, not only York) | City of York Council | England median |
|---|---|---|
| Satisfied with the overall service (TP01) | 59.9% | 71.8% |
| Homes not meeting the Decent Homes Standard (RP01) | 2.0% | 0.5% |
| Non-emergency repairs within target (RP02) | 81.5% | 82.5% |
| Stage one complaints per 1,000 homes (CH01) | 15.9 | 53.9 |
All Tenant Satisfaction Measures of City of York Council, 2023/24 and 2024/25
Other bigger landlords in York
| Landlord | Homes here | Satisfied overall |
|---|---|---|
| Anchor Hanover Group | 139 | 86.1% |
| Railway Housing Association and Benefit Fund | 195 | 81.8% |
| Karbon Homes | 757 | 81.5% |
| Joseph Rowntree Housing Trust | 1,775 | 78.2% |
| Thirteen Housing Group | 304 | 77.0% |
| Home Group | 612 | 68.2% |
| Yorkshire Housing | 1,478 | 66.3% |
| Accent Group | 164 | 64.1% |
All landlords in York · City of York Council: all measures, 2023/24 and 2024/25
Tenant Satisfaction Measures (TSM) are reported by each landlord for its whole stock (or its group), not for one area; survey methods differ and the regulator warns against direct comparison. Figures are for 2024/25, the latest published when this site was built.