London Borough of Waltham Forest in Waltham Forest
London Borough of Waltham Forest owns 10,057 social homes in Waltham Forest (31 March 2025) — 40% of the district's 25,061, the largest of 43 landlords here. Across its whole stock, 62.1% of tenants were satisfied with the overall service in 2024/25 (England median 71.8%); 3 of 10 other bigger landlords in Waltham Forest scored higher. Source: Regulator of Social Housing.
How it performs (whole landlord, 2024/25)
| Measure (all of London Borough of Waltham Forest's homes, not only Waltham Forest) | London Borough of Waltham Forest | England median |
|---|---|---|
| Satisfied with the overall service (TP01) | 62.1% | 71.8% |
| Homes not meeting the Decent Homes Standard (RP01) | 18.8% | 0.5% |
| Non-emergency repairs within target (RP02) | 78.8% | 82.5% |
| Stage one complaints per 1,000 homes (CH01) | 59.1 | 53.9 |
All Tenant Satisfaction Measures of London Borough of Waltham Forest, 2023/24 and 2024/25
Other bigger landlords in Waltham Forest
| Landlord | Homes here | Satisfied overall |
|---|---|---|
| Metropolitan Housing Trust | 342 | 67.7% |
| The Riverside Group | 343 | 66.6% |
| Clarion Housing Group | 1,916 | 63.7% |
| YMCA St Paul's Group | 350 | 61.7% |
| Newlon Housing Trust | 289 | 61.2% |
| Peabody Trust | 2,576 | 58.7% |
| Islington and Shoreditch Housing Association | 591 | 57.5% |
| Notting Hill Genesis | 269 | 53.8% |
| London & Quadrant Housing Trust | 5,946 | 53.5% |
| Christian Action (Enfield) Housing Association | 316 | 51.6% |
All landlords in Waltham Forest · London Borough of Waltham Forest: all measures, 2023/24 and 2024/25
Tenant Satisfaction Measures (TSM) are reported by each landlord for its whole stock (or its group), not for one area; survey methods differ and the regulator warns against direct comparison. Figures are for 2024/25, the latest published when this site was built.