Thurrock Council in Thurrock
Thurrock Council owns 9,790 social homes in Thurrock (31 March 2025) — 78% of the district's 12,519, the largest of 23 landlords here. Across its whole stock, 69.2% of tenants were satisfied with the overall service in 2024/25 (England median 71.8%); 1 of 5 other bigger landlords in Thurrock scored higher. Source: Regulator of Social Housing.
How it performs (whole landlord, 2024/25)
| Measure (all of Thurrock Council's homes, not only Thurrock) | Thurrock Council | England median |
|---|---|---|
| Satisfied with the overall service (TP01) | 69.2% | 71.8% |
| Homes not meeting the Decent Homes Standard (RP01) | 5.6% | 0.5% |
| Non-emergency repairs within target (RP02) | 96.3% | 82.5% |
| Stage one complaints per 1,000 homes (CH01) | 65.3 | 53.9 |
All Tenant Satisfaction Measures of Thurrock Council, 2023/24 and 2024/25
Other bigger landlords in Thurrock
| Landlord | Homes here | Satisfied overall |
|---|---|---|
| Chelmer Housing Partnership | 709 | 77.8% |
| Moat Homes | 337 | 67.2% |
| Sanctuary Housing Association | 327 | 63.9% |
| Southern Housing | 382 | 63.0% |
| Peabody Trust | 290 | 58.7% |
All landlords in Thurrock · Thurrock Council: all measures, 2023/24 and 2024/25
Tenant Satisfaction Measures (TSM) are reported by each landlord for its whole stock (or its group), not for one area; survey methods differ and the regulator warns against direct comparison. Figures are for 2024/25, the latest published when this site was built.