Who owns the social housing in North Norfolk?
North Norfolk has 6,689 social homes owned by 17 landlords: the council owns 31 (31 March 2025) and housing associations and other registered providers 6,658 (31 March 2026). The largest is Flagship Housing with 5,074 (76%). Among the bigger landlords here, the share of tenants satisfied with the overall service in 2024/25 (each landlord's whole stock, not only North Norfolk) ranges from 62.3% (Broadland Housing Association) to 75.6% (Flagship Housing). England median: 71.8%. Source: Regulator of Social Housing, Tenant Satisfaction Measures 2024/25.
Landlords in North Norfolk
| Landlord | Homes here | Failing Decent Homes here* | Satisfied overall (TP01) | Not decent, whole stock (RP01) | Repairs on time (RP02) | Complaints per 1,000 (CH01) | Consumer grade |
|---|---|---|---|---|---|---|---|
| Flagship Housing | 5,074 (76%) | 35 | 75.6% | 1.4% | 72.9% | 84.9 | not graded |
| Broadland Housing Association | 556 (8%) | 0 | 62.3% | 0.1% | 81.5% | 64.8 | C2 |
| Freebridge Community Housing | 305 (5%) | 5 | 66.0% | 0.9% | 57.1% | 50.3 | C2 |
| Orbit Group | 206 (3%) | 0 | 65.6% | 0.5% | 67.4% | 87.0 | not graded |
| Places for People Group | 198 (3%) | 1 | 64.3% | 0.1% | 47.1% | 29.2 | C1 |
| Housing 21 | 93 (1%) | 0 | 89.8% | 0.0% | 97.3% | 12.9 | C1 |
| Saffron Housing Trust | 42 (1%) | 0 | 74.0% | 0.1% | 66.3% | 77.9 | C1 |
| Anchor Hanover Group | 41 (1%) | 0 | 86.1% | 0.0% | 78.5% | 46.0 | C3 |
| Hastoe Housing Association | 38 (1%) | 0 | 63.9% | 0.4% | 80.3% | 46.9 | C2 |
| North Norfolk Council council | 31 (0%) | — | — | — | — | — | not graded |
| Homes for Wells | 26 (0%) | 0 | — | — | — | — | not graded |
| Sanctuary Housing Association | 25 (0%) | 0 | 63.9% | 0.2% | 69.6% | 114.0 | C1 |
| Progress Housing Group | 21 (0%) | 0 | 76.3% | 0.1% | 84.0% | 71.2 | not graded |
| Inclusion Housing Community Interest Company | 16 (0%) | 0 | 88.7% | 0.0% | 87.4% | 13.0 | not graded |
| Golden Lane Housing | 10 (0%) | 0 | 78.8% | 0.0% | 96.5% | 40.5 | C1 |
* Housing associations only, homes in North Norfolk (31 March 2026); councils report Decent Homes for their whole stock (RP01). Other columns cover each landlord's whole stock (TSM 2024/25). England medians: satisfied 71.8%, not decent 0.5%, repairs on time 82.5%, complaints 53.9 per 1,000. “—” means the landlord did not report this measure (landlords with fewer than 1,000 homes do not have to).
2 smaller landlords with fewer than 10 homes here (7 homes)
Habinteg Housing Association, Home Group
What the grades mean
The Regulator of Social Housing grades landlords on consumer standards (safety, repairs, complaints, tenant voice) from C1 (best) to C4 (serious failings). Grading started in April 2024, so many landlords have not been graded yet. 99% of the social homes in North Norfolk belong to a landlord that reported Tenant Satisfaction Measures for 2024/25.
Tenant Satisfaction Measures (TSM) are reported by each landlord for its whole stock (or its group), not for one area; survey methods differ and the regulator warns against direct comparison. Figures are for 2024/25, the latest published when this site was built.
Housing association homes are counted on 31 March 2026 (Statistical Data Return), council homes on 31 March 2025 (Live Table 116); the totals mix the two dates. Other areas in East of England.