Royal Borough of Kingston Upon Thames in Kingston upon Thames
Royal Borough of Kingston Upon Thames owns 4,541 social homes in Kingston upon Thames (31 March 2025) — 57% of the district's 8,016, the largest of 36 landlords here. Across its whole stock, 64.0% of tenants were satisfied with the overall service in 2024/25 (England median 71.8%); 3 of 9 other bigger landlords in Kingston upon Thames scored higher. Source: Regulator of Social Housing.
How it performs (whole landlord, 2024/25)
| Measure (all of Royal Borough of Kingston Upon Thames's homes, not only Kingston upon Thames) | Royal Borough of Kingston Upon Thames | England median |
|---|---|---|
| Satisfied with the overall service (TP01) | 64.0% | 71.8% |
| Homes not meeting the Decent Homes Standard (RP01) | 14.0% | 0.5% |
| Non-emergency repairs within target (RP02) | 95.1% | 82.5% |
| Stage one complaints per 1,000 homes (CH01) | 48.1 | 53.9 |
All Tenant Satisfaction Measures of Royal Borough of Kingston Upon Thames, 2023/24 and 2024/25
Other bigger landlords in Kingston upon Thames
| Landlord | Homes here | Satisfied overall |
|---|---|---|
| The Guinness Partnership | 217 | 67.7% |
| Metropolitan Housing Trust | 167 | 67.7% |
| Paragon Asra Housing | 942 | 64.8% |
| Clarion Housing Group | 275 | 63.7% |
| Southern Housing | 113 | 63.0% |
| YMCA St Paul's Group | 150 | 61.7% |
| Richmond Housing Partnership | 315 | 61.1% |
| London & Quadrant Housing Trust | 357 | 53.5% |
| Wandle Housing Association | 154 | 49.8% |
All landlords in Kingston upon Thames · Royal Borough of Kingston Upon Thames: all measures, 2023/24 and 2024/25
Tenant Satisfaction Measures (TSM) are reported by each landlord for its whole stock (or its group), not for one area; survey methods differ and the regulator warns against direct comparison. Figures are for 2024/25, the latest published when this site was built.