London Borough of Hackney in Hackney
London Borough of Hackney owns 21,552 social homes in Hackney (31 March 2025) — 45% of the district's 48,114, the largest of 51 landlords here. Across its whole stock, 57.4% of tenants were satisfied with the overall service in 2024/25 (England median 71.8%); 13 of 15 other bigger landlords in Hackney scored higher. Source: Regulator of Social Housing.
How it performs (whole landlord, 2024/25)
| Measure (all of London Borough of Hackney's homes, not only Hackney) | London Borough of Hackney | England median |
|---|---|---|
| Satisfied with the overall service (TP01) | 57.4% | 71.8% |
| Homes not meeting the Decent Homes Standard (RP01) | 9.6% | 0.5% |
| Non-emergency repairs within target (RP02) | 88.6% | 82.5% |
| Stage one complaints per 1,000 homes (CH01) | 129.4 | 53.9 |
All Tenant Satisfaction Measures of London Borough of Hackney, 2023/24 and 2024/25
Other bigger landlords in Hackney
| Landlord | Homes here | Satisfied overall |
|---|---|---|
| Anchor Hanover Group | 938 | 86.1% |
| The Industrial Dwellings Society (1885) | 1,017 | 68.1% |
| The Guinness Partnership | 1,433 | 67.7% |
| Metropolitan Housing Trust | 653 | 67.7% |
| The Riverside Group | 532 | 66.6% |
| Places for People Group | 506 | 64.3% |
| Sanctuary Housing Association | 2,852 | 63.9% |
| Clarion Housing Group | 1,605 | 63.7% |
| Sovereign Network Group | 666 | 63.1% |
| Southern Housing | 2,321 | 63.0% |
| Newlon Housing Trust | 1,929 | 61.2% |
| Peabody Trust | 5,555 | 58.7% |
| Islington and Shoreditch Housing Association | 807 | 57.5% |
| Notting Hill Genesis | 1,479 | 53.8% |
| London & Quadrant Housing Trust | 1,510 | 53.5% |
All landlords in Hackney · London Borough of Hackney: all measures, 2023/24 and 2024/25
Tenant Satisfaction Measures (TSM) are reported by each landlord for its whole stock (or its group), not for one area; survey methods differ and the regulator warns against direct comparison. Figures are for 2024/25, the latest published when this site was built.