East Suffolk Council in East Suffolk
East Suffolk Council owns 4,345 social homes in East Suffolk (31 March 2025) — 28% of the district's 15,550, the 2nd largest of 30 landlords here. Across its whole stock, 74.5% of tenants were satisfied with the overall service in 2024/25 (England median 71.8%); 3 of 11 other bigger landlords in East Suffolk scored higher. Source: Regulator of Social Housing.
How it performs (whole landlord, 2024/25)
| Measure (all of East Suffolk Council's homes, not only East Suffolk) | East Suffolk Council | England median |
|---|---|---|
| Satisfied with the overall service (TP01) | 74.5% | 71.8% |
| Homes not meeting the Decent Homes Standard (RP01) | 50.3% | 0.5% |
| Non-emergency repairs within target (RP02) | 82.7% | 82.5% |
| Stage one complaints per 1,000 homes (CH01) | 30.6 | 53.9 |
All Tenant Satisfaction Measures of East Suffolk Council, 2023/24 and 2024/25
Other bigger landlords in East Suffolk
| Landlord | Homes here | Satisfied overall |
|---|---|---|
| Housing 21 | 257 | 89.8% |
| The Havebury Housing Partnership | 179 | 81.8% |
| Flagship Housing | 6,497 | 75.6% |
| Saffron Housing Trust | 471 | 74.0% |
| Eastlight Community Homes | 230 | 72.7% |
| Orwell Housing Association | 1,516 | 69.2% |
| Orbit Group | 502 | 65.6% |
| Places for People Group | 304 | 64.3% |
| Sanctuary Housing Association | 201 | 63.9% |
| Hastoe Housing Association | 169 | 63.9% |
| Broadland Housing Association | 389 | 62.3% |
All landlords in East Suffolk · East Suffolk Council: all measures, 2023/24 and 2024/25
Tenant Satisfaction Measures (TSM) are reported by each landlord for its whole stock (or its group), not for one area; survey methods differ and the regulator warns against direct comparison. Figures are for 2024/25, the latest published when this site was built.