Who owns the social housing in East Suffolk?
East Suffolk has 15,550 social homes owned by 30 landlords: the council owns 4,345 (31 March 2025) and housing associations and other registered providers 11,205 (31 March 2026). The largest is Flagship Housing with 6,497 (42%). Among the bigger landlords here, the share of tenants satisfied with the overall service in 2024/25 (each landlord's whole stock, not only East Suffolk) ranges from 62.3% (Broadland Housing Association) to 89.8% (Housing 21); the council: 74.5%. England median: 71.8%. Source: Regulator of Social Housing, Tenant Satisfaction Measures 2024/25.
Landlords in East Suffolk
| Landlord | Homes here | Failing Decent Homes here* | Satisfied overall (TP01) | Not decent, whole stock (RP01) | Repairs on time (RP02) | Complaints per 1,000 (CH01) | Consumer grade |
|---|---|---|---|---|---|---|---|
| Flagship Housing | 6,497 (42%) | 20 | 75.6% | 1.4% | 72.9% | 84.9 | not graded |
| East Suffolk Council council | 4,345 (28%) | — | 74.5% | 50.3% | 82.7% | 30.6 | C3 |
| Orwell Housing Association | 1,516 (10%) | 0 | 69.2% | 0.2% | 62.0% | 52.2 | not graded |
| Orbit Group | 502 (3%) | 2 | 65.6% | 0.5% | 67.4% | 87.0 | not graded |
| Saffron Housing Trust | 471 (3%) | 0 | 74.0% | 0.1% | 66.3% | 77.9 | C1 |
| Broadland Housing Association | 389 (3%) | 0 | 62.3% | 0.1% | 81.5% | 64.8 | C2 |
| Places for People Group | 304 (2%) | 2 | 64.3% | 0.1% | 47.1% | 29.2 | C1 |
| Housing 21 | 257 (2%) | 0 | 89.8% | 0.0% | 97.3% | 12.9 | C1 |
| Eastlight Community Homes | 230 (1%) | 0 | 72.7% | 0.0% | 62.0% | 39.4 | C1 |
| Sanctuary Housing Association | 201 (1%) | 0 | 63.9% | 0.2% | 69.6% | 114.0 | C1 |
| The Havebury Housing Partnership | 179 (1%) | 0 | 81.8% | 0.0% | 87.1% | 35.6 | C1 |
| Hastoe Housing Association | 169 (1%) | 0 | 63.9% | 0.4% | 80.3% | 46.9 | C2 |
| Anchor Hanover Group | 122 (1%) | 28 | 86.1% | 0.0% | 78.5% | 46.0 | C3 |
| Sage Rented | 72 (0%) | 0 | 66.7% | 0.0% | 67.9% | 26.7 | not graded |
| The Lowestoft Church & Town Almshouse Charity | 67 (0%) | 0 | — | — | — | — | not graded |
8 more landlords
| The Ogilvie Charities (Deed No.1) | 43 (0%) | 0 | — | — | — | — | not graded |
| Sage Homes RP | 35 (0%) | 0 | 86.2% | 0.0% | 75.7% | 21.5 | not graded |
| Solo Housing (East Anglia) | 31 (0%) | 0 | — | — | — | — | not graded |
| Home Group | 25 (0%) | 0 | 68.2% | 0.1% | 75.3% | 68.4 | C2 |
| English Rural Housing Association | 24 (0%) | 0 | 77.0% | 0.0% | 82.1% | 11.2 | C2 |
| V & F Homes | 13 (0%) | 0 | — | — | — | — | not graded |
| Newarch Homes | 12 (0%) | 0 | — | — | — | — | not graded |
| MTD Housing | 12 (0%) | 0 | — | — | — | — | not graded |
* Housing associations only, homes in East Suffolk (31 March 2026); councils report Decent Homes for their whole stock (RP01). Other columns cover each landlord's whole stock (TSM 2024/25). England medians: satisfied 71.8%, not decent 0.5%, repairs on time 82.5%, complaints 53.9 per 1,000. “—” means the landlord did not report this measure (landlords with fewer than 1,000 homes do not have to).
7 smaller landlords with fewer than 10 homes here (34 homes)
Peal Community Housing, Asett Homes, Park Properties Housing Association, Falcon Housing Association C.I.C, Golden Lane Housing, The Papworth Trust, Progress Housing Group
What the grades mean
The Regulator of Social Housing grades landlords on consumer standards (safety, repairs, complaints, tenant voice) from C1 (best) to C4 (serious failings). Grading started in April 2024, so many landlords have not been graded yet. 99% of the social homes in East Suffolk belong to a landlord that reported Tenant Satisfaction Measures for 2024/25.
Tenant Satisfaction Measures (TSM) are reported by each landlord for its whole stock (or its group), not for one area; survey methods differ and the regulator warns against direct comparison. Figures are for 2024/25, the latest published when this site was built.
Housing association homes are counted on 31 March 2026 (Statistical Data Return), council homes on 31 March 2025 (Live Table 116); the totals mix the two dates. Other areas in East of England.