Darlington Borough Council in Darlington
Darlington Borough Council owns 5,262 social homes in Darlington (31 March 2025) — 61% of the district's 8,654, the largest of 36 landlords here. Across its whole stock, 79.4% of tenants were satisfied with the overall service in 2024/25 (England median 71.8%); 4 of 8 other bigger landlords in Darlington scored higher. Source: Regulator of Social Housing.
How it performs (whole landlord, 2024/25)
| Measure (all of Darlington Borough Council's homes, not only Darlington) | Darlington Borough Council | England median |
|---|---|---|
| Satisfied with the overall service (TP01) | 79.4% | 71.8% |
| Homes not meeting the Decent Homes Standard (RP01) | 0.0% | 0.5% |
| Non-emergency repairs within target (RP02) | 78.4% | 82.5% |
| Stage one complaints per 1,000 homes (CH01) | 31.3 | 53.9 |
All Tenant Satisfaction Measures of Darlington Borough Council, 2023/24 and 2024/25
Other bigger landlords in Darlington
| Landlord | Homes here | Satisfied overall |
|---|---|---|
| North Star Housing Group | 542 | 86.4% |
| Anchor Hanover Group | 224 | 86.1% |
| Railway Housing Association and Benefit Fund | 502 | 81.8% |
| Karbon Homes | 204 | 81.5% |
| Thirteen Housing Group | 396 | 77.0% |
| Home Group | 348 | 68.2% |
| Beyond Housing | 108 | 67.1% |
| Places for People Group | 275 | 64.3% |
All landlords in Darlington · Darlington Borough Council: all measures, 2023/24 and 2024/25
Tenant Satisfaction Measures (TSM) are reported by each landlord for its whole stock (or its group), not for one area; survey methods differ and the regulator warns against direct comparison. Figures are for 2024/25, the latest published when this site was built.