London Borough of Croydon in Croydon
London Borough of Croydon owns 13,347 social homes in Croydon (31 March 2025) — 44% of the district's 30,594, the largest of 62 landlords here. Across its whole stock, 52.8% of tenants were satisfied with the overall service in 2024/25 (England median 71.8%); 10 of 12 other bigger landlords in Croydon scored higher. Source: Regulator of Social Housing.
How it performs (whole landlord, 2024/25)
| Measure (all of London Borough of Croydon's homes, not only Croydon) | London Borough of Croydon | England median |
|---|---|---|
| Satisfied with the overall service (TP01) | 52.8% | 71.8% |
| Homes not meeting the Decent Homes Standard (RP01) | 7.2% | 0.5% |
| Non-emergency repairs within target (RP02) | 90.6% | 82.5% |
| Stage one complaints per 1,000 homes (CH01) | 71.9 | 53.9 |
All Tenant Satisfaction Measures of London Borough of Croydon, 2023/24 and 2024/25
Other bigger landlords in Croydon
| Landlord | Homes here | Satisfied overall |
|---|---|---|
| Home Group | 614 | 68.2% |
| Moat Homes | 619 | 67.2% |
| Hyde Housing Association | 1,634 | 65.5% |
| Paragon Asra Housing | 387 | 64.8% |
| Clarion Housing Group | 1,066 | 63.7% |
| Croydon Churches Housing Association | 1,189 | 63.5% |
| Southern Housing | 3,726 | 63.0% |
| Peabody Trust | 481 | 58.7% |
| Notting Hill Genesis | 773 | 53.8% |
| London & Quadrant Housing Trust | 2,299 | 53.5% |
| Wandle Housing Association | 1,292 | 49.8% |
| Hexagon Housing Association | 424 | 48.8% |
All landlords in Croydon · London Borough of Croydon: all measures, 2023/24 and 2024/25
Tenant Satisfaction Measures (TSM) are reported by each landlord for its whole stock (or its group), not for one area; survey methods differ and the regulator warns against direct comparison. Figures are for 2024/25, the latest published when this site was built.