Crawley Borough Council in Crawley
Crawley Borough Council owns 8,364 social homes in Crawley (31 March 2025) — 73% of the district's 11,479, the largest of 30 landlords here. Across its whole stock, 72.8% of tenants were satisfied with the overall service in 2024/25 (England median 71.8%); 1 of 8 other bigger landlords in Crawley scored higher. Source: Regulator of Social Housing.
How it performs (whole landlord, 2024/25)
| Measure (all of Crawley Borough Council's homes, not only Crawley) | Crawley Borough Council | England median |
|---|---|---|
| Satisfied with the overall service (TP01) | 72.8% | 71.8% |
| Homes not meeting the Decent Homes Standard (RP01) | 2.5% | 0.5% |
| Non-emergency repairs within target (RP02) | 91.1% | 82.5% |
| Stage one complaints per 1,000 homes (CH01) | 37.8 | 53.9 |
All Tenant Satisfaction Measures of Crawley Borough Council, 2023/24 and 2024/25
Other bigger landlords in Crawley
| Landlord | Homes here | Satisfied overall |
|---|---|---|
| Raven Housing Trust | 221 | 84.0% |
| The Guinness Partnership | 473 | 67.7% |
| Moat Homes | 535 | 67.2% |
| Hyde Housing Association | 418 | 65.5% |
| Clarion Housing Group | 129 | 63.7% |
| Southern Housing | 295 | 63.0% |
| A2Dominion Housing Group | 124 | 60.7% |
| London & Quadrant Housing Trust | 245 | 53.5% |
All landlords in Crawley · Crawley Borough Council: all measures, 2023/24 and 2024/25
Tenant Satisfaction Measures (TSM) are reported by each landlord for its whole stock (or its group), not for one area; survey methods differ and the regulator warns against direct comparison. Figures are for 2024/25, the latest published when this site was built.