Charnwood Borough Council in Charnwood
Charnwood Borough Council owns 5,428 social homes in Charnwood (31 March 2025) — 51% of the district's 10,664, the largest of 32 landlords here. Across its whole stock, 68.7% of tenants were satisfied with the overall service in 2024/25 (England median 71.8%); 2 of 10 other bigger landlords in Charnwood scored higher. Source: Regulator of Social Housing.
How it performs (whole landlord, 2024/25)
| Measure (all of Charnwood Borough Council's homes, not only Charnwood) | Charnwood Borough Council | England median |
|---|---|---|
| Satisfied with the overall service (TP01) | 68.7% | 71.8% |
| Homes not meeting the Decent Homes Standard (RP01) | 6.2% | 0.5% |
| Non-emergency repairs within target (RP02) | 56.5% | 82.5% |
| Stage one complaints per 1,000 homes (CH01) | 50.6 | 53.9 |
All Tenant Satisfaction Measures of Charnwood Borough Council, 2023/24 and 2024/25
Other bigger landlords in Charnwood
| Landlord | Homes here | Satisfied overall |
|---|---|---|
| Midland Heart | 398 | 78.7% |
| Nottingham Community Housing Association | 684 | 78.2% |
| Metropolitan Housing Trust | 135 | 67.7% |
| East Midlands Housing Group | 1,002 | 67.5% |
| The Riverside Group | 428 | 66.6% |
| Paragon Asra Housing | 270 | 64.8% |
| Platform Housing Group | 567 | 64.6% |
| Places for People Group | 147 | 64.3% |
| Amplius Living | 703 | 61.8% |
| Stonewater | 429 | 61.8% |
All landlords in Charnwood · Charnwood Borough Council: all measures, 2023/24 and 2024/25
Tenant Satisfaction Measures (TSM) are reported by each landlord for its whole stock (or its group), not for one area; survey methods differ and the regulator warns against direct comparison. Figures are for 2024/25, the latest published when this site was built.