London Borough of Sutton in Sutton
London Borough of Sutton owns 6,035 social homes in Sutton (31 March 2025) — 47% of the district's 12,862, the largest of 40 landlords here. Across its whole stock, 69.9% of tenants were satisfied with the overall service in 2024/25 (England median 71.8%); 2 of 10 other bigger landlords in Sutton scored higher. Source: Regulator of Social Housing.
How it performs (whole landlord, 2024/25)
| Measure (all of London Borough of Sutton's homes, not only Sutton) | London Borough of Sutton | England median |
|---|---|---|
| Satisfied with the overall service (TP01) | 69.9% | 71.8% |
| Homes not meeting the Decent Homes Standard (RP01) | 1.2% | 0.5% |
| Non-emergency repairs within target (RP02) | 74.9% | 82.5% |
| Stage one complaints per 1,000 homes (CH01) | 19.9 | 53.9 |
All Tenant Satisfaction Measures of London Borough of Sutton, 2023/24 and 2024/25
Other bigger landlords in Sutton
| Landlord | Homes here | Satisfied overall |
|---|---|---|
| Housing 21 | 171 | 89.8% |
| Anchor Hanover Group | 188 | 86.1% |
| Metropolitan Housing Trust | 2,126 | 67.7% |
| Moat Homes | 272 | 67.2% |
| Orbit Group | 421 | 65.6% |
| Clarion Housing Group | 569 | 63.7% |
| Croydon Churches Housing Association | 184 | 63.5% |
| Southern Housing | 555 | 63.0% |
| London & Quadrant Housing Trust | 669 | 53.5% |
| Wandle Housing Association | 232 | 49.8% |
All landlords in Sutton · London Borough of Sutton: all measures, 2023/24 and 2024/25
Tenant Satisfaction Measures (TSM) are reported by each landlord for its whole stock (or its group), not for one area; survey methods differ and the regulator warns against direct comparison. Figures are for 2024/25, the latest published when this site was built.