South Tyneside Council in South Tyneside
South Tyneside Council owns 15,829 social homes in South Tyneside (31 March 2025) — 73% of the district's 21,537, the largest of 25 landlords here. Across its whole stock, 65.1% of tenants were satisfied with the overall service in 2024/25 (England median 71.8%); 5 of 6 other bigger landlords in South Tyneside scored higher. Source: Regulator of Social Housing.
How it performs (whole landlord, 2024/25)
| Measure (all of South Tyneside Council's homes, not only South Tyneside) | South Tyneside Council | England median |
|---|---|---|
| Satisfied with the overall service (TP01) | 65.1% | 71.8% |
| Homes not meeting the Decent Homes Standard (RP01) | 0.0% | 0.5% |
| Non-emergency repairs within target (RP02) | 91.9% | 82.5% |
| Stage one complaints per 1,000 homes (CH01) | 48.8 | 53.9 |
All Tenant Satisfaction Measures of South Tyneside Council, 2023/24 and 2024/25
Other bigger landlords in South Tyneside
| Landlord | Homes here | Satisfied overall |
|---|---|---|
| Anchor Hanover Group | 294 | 86.1% |
| Karbon Homes | 1,634 | 81.5% |
| Bernicia Group | 295 | 80.5% |
| Home Group | 1,493 | 68.2% |
| The Riverside Group | 913 | 66.6% |
| Places for People Group | 612 | 64.3% |
All landlords in South Tyneside · South Tyneside Council: all measures, 2023/24 and 2024/25
Tenant Satisfaction Measures (TSM) are reported by each landlord for its whole stock (or its group), not for one area; survey methods differ and the regulator warns against direct comparison. Figures are for 2024/25, the latest published when this site was built.