Sandwell Metropolitan Borough Council in Sandwell
Sandwell Metropolitan Borough Council owns 27,717 social homes in Sandwell (31 March 2025) — 77% of the district's 35,995, the largest of 34 landlords here. Across its whole stock, 67.0% of tenants were satisfied with the overall service in 2024/25 (England median 71.8%); 3 of 7 other bigger landlords in Sandwell scored higher. Source: Regulator of Social Housing.
How it performs (whole landlord, 2024/25)
| Measure (all of Sandwell Metropolitan Borough Council's homes, not only Sandwell) | Sandwell Metropolitan Borough Council | England median |
|---|---|---|
| Satisfied with the overall service (TP01) | 67.0% | 71.8% |
| Homes not meeting the Decent Homes Standard (RP01) | 1.1% | 0.5% |
| Non-emergency repairs within target (RP02) | 75.7% | 82.5% |
| Stage one complaints per 1,000 homes (CH01) | 33.4 | 53.9 |
All Tenant Satisfaction Measures of Sandwell Metropolitan Borough Council, 2023/24 and 2024/25
Other bigger landlords in Sandwell
| Landlord | Homes here | Satisfied overall |
|---|---|---|
| Black Country Housing Group | 1,208 | 85.7% |
| Bromford Flagship | 447 | 84.1% |
| Midland Heart | 1,467 | 78.7% |
| Sanctuary Housing Association | 608 | 63.9% |
| Stonewater | 1,021 | 61.8% |
| Trident Housing Association | 435 | 59.9% |
| GreenSquareAccord | 1,192 | 58.2% |
All landlords in Sandwell · Sandwell Metropolitan Borough Council: all measures, 2023/24 and 2024/25
Tenant Satisfaction Measures (TSM) are reported by each landlord for its whole stock (or its group), not for one area; survey methods differ and the regulator warns against direct comparison. Figures are for 2024/25, the latest published when this site was built.