Northumberland County Council in Northumberland
Northumberland County Council owns 8,416 social homes in Northumberland (31 March 2025) — 30% of the district's 27,797, the largest of 41 landlords here. Across its whole stock, 68.3% of tenants were satisfied with the overall service in 2024/25 (England median 71.8%); 4 of 8 other bigger landlords in Northumberland scored higher. Source: Regulator of Social Housing.
How it performs (whole landlord, 2024/25)
| Measure (all of Northumberland County Council's homes, not only Northumberland) | Northumberland County Council | England median |
|---|---|---|
| Satisfied with the overall service (TP01) | 68.3% | 71.8% |
| Homes not meeting the Decent Homes Standard (RP01) | 1.9% | 0.5% |
| Non-emergency repairs within target (RP02) | 99.3% | 82.5% |
| Stage one complaints per 1,000 homes (CH01) | 30.7 | 53.9 |
All Tenant Satisfaction Measures of Northumberland County Council, 2023/24 and 2024/25
Other bigger landlords in Northumberland
| Landlord | Homes here | Satisfied overall |
|---|---|---|
| Anchor Hanover Group | 547 | 86.1% |
| Karbon Homes | 6,485 | 81.5% |
| Bernicia Group | 8,069 | 80.5% |
| Castles & Coasts Housing Association | 431 | 76.9% |
| Home Group | 953 | 68.2% |
| The Riverside Group | 467 | 66.6% |
| Places for People Group | 591 | 64.3% |
| Sanctuary Housing Association | 694 | 63.9% |
All landlords in Northumberland · Northumberland County Council: all measures, 2023/24 and 2024/25
Tenant Satisfaction Measures (TSM) are reported by each landlord for its whole stock (or its group), not for one area; survey methods differ and the regulator warns against direct comparison. Figures are for 2024/25, the latest published when this site was built.