Leicester City Council in Leicester
Leicester City Council owns 18,613 social homes in Leicester (31 March 2025) — 61% of the district's 30,407, the largest of 43 landlords here. Across its whole stock, 64.5% of tenants were satisfied with the overall service in 2024/25 (England median 71.8%); 6 of 6 other bigger landlords in Leicester scored higher. Source: Regulator of Social Housing.
How it performs (whole landlord, 2024/25)
| Measure (all of Leicester City Council's homes, not only Leicester) | Leicester City Council | England median |
|---|---|---|
| Satisfied with the overall service (TP01) | 64.5% | 71.8% |
| Homes not meeting the Decent Homes Standard (RP01) | 0.5% | 0.5% |
| Non-emergency repairs within target (RP02) | 73.2% | 82.5% |
| Stage one complaints per 1,000 homes (CH01) | 34.2 | 53.9 |
All Tenant Satisfaction Measures of Leicester City Council, 2023/24 and 2024/25
Other bigger landlords in Leicester
| Landlord | Homes here | Satisfied overall |
|---|---|---|
| Midland Heart | 1,094 | 78.7% |
| Nottingham Community Housing Association | 663 | 78.2% |
| East Midlands Housing Group | 1,473 | 67.5% |
| The Riverside Group | 1,389 | 66.6% |
| Paragon Asra Housing | 3,597 | 64.8% |
| Platform Housing Group | 1,229 | 64.6% |
All landlords in Leicester · Leicester City Council: all measures, 2023/24 and 2024/25
Tenant Satisfaction Measures (TSM) are reported by each landlord for its whole stock (or its group), not for one area; survey methods differ and the regulator warns against direct comparison. Figures are for 2024/25, the latest published when this site was built.