Royal Borough of Kensington and Chelsea in Kensington and Chelsea
Royal Borough of Kensington and Chelsea owns 7,034 social homes in Kensington and Chelsea (31 March 2025) — 35% of the district's 20,355, the largest of 34 landlords here. Across its whole stock, 68.2% of tenants were satisfied with the overall service in 2024/25 (England median 71.8%); 1 of 7 other bigger landlords in Kensington and Chelsea scored higher. Source: Regulator of Social Housing.
How it performs (whole landlord, 2024/25)
| Measure (all of Royal Borough of Kensington and Chelsea's homes, not only Kensington and Chelsea) | Royal Borough of Kensington and Chelsea | England median |
|---|---|---|
| Satisfied with the overall service (TP01) | 68.2% | 71.8% |
| Homes not meeting the Decent Homes Standard (RP01) | 31.8% | 0.5% |
| Non-emergency repairs within target (RP02) | 85.1% | 82.5% |
| Stage one complaints per 1,000 homes (CH01) | 84.3 | 53.9 |
All Tenant Satisfaction Measures of Royal Borough of Kensington and Chelsea, 2023/24 and 2024/25
Other bigger landlords in Kensington and Chelsea
| Landlord | Homes here | Satisfied overall |
|---|---|---|
| Abri Group | 1,151 | 74.5% |
| The Guinness Partnership | 464 | 67.7% |
| Clarion Housing Group | 987 | 63.7% |
| Southern Housing | 914 | 63.0% |
| Peabody Trust | 3,668 | 58.7% |
| Notting Hill Genesis | 3,968 | 53.8% |
| London & Quadrant Housing Trust | 309 | 53.5% |
All landlords in Kensington and Chelsea · Royal Borough of Kensington and Chelsea: all measures, 2023/24 and 2024/25
Tenant Satisfaction Measures (TSM) are reported by each landlord for its whole stock (or its group), not for one area; survey methods differ and the regulator warns against direct comparison. Figures are for 2024/25, the latest published when this site was built.