London Borough of Havering Council in Havering
London Borough of Havering Council owns 9,364 social homes in Havering (31 March 2025) — 61% of the district's 15,405, the largest of 31 landlords here. Across its whole stock, 44.5% of tenants were satisfied with the overall service in 2024/25 (England median 71.8%); 9 of 9 other bigger landlords in Havering scored higher. Source: Regulator of Social Housing.
How it performs (whole landlord, 2024/25)
| Measure (all of London Borough of Havering Council's homes, not only Havering) | London Borough of Havering Council | England median |
|---|---|---|
| Satisfied with the overall service (TP01) | 44.5% | 71.8% |
| Homes not meeting the Decent Homes Standard (RP01) | 2.8% | 0.5% |
| Non-emergency repairs within target (RP02) | 95.0% | 82.5% |
| Stage one complaints per 1,000 homes (CH01) | 82.5 | 53.9 |
All Tenant Satisfaction Measures of London Borough of Havering Council, 2023/24 and 2024/25
Other bigger landlords in Havering
| Landlord | Homes here | Satisfied overall |
|---|---|---|
| Anchor Hanover Group | 207 | 86.1% |
| Chelmer Housing Partnership | 575 | 77.8% |
| The Guinness Partnership | 400 | 67.7% |
| The Riverside Group | 219 | 66.6% |
| Sanctuary Housing Association | 817 | 63.9% |
| Clarion Housing Group | 680 | 63.7% |
| Peabody Trust | 159 | 58.7% |
| Notting Hill Genesis | 376 | 53.8% |
| London & Quadrant Housing Trust | 1,944 | 53.5% |
All landlords in Havering · London Borough of Havering Council: all measures, 2023/24 and 2024/25
Tenant Satisfaction Measures (TSM) are reported by each landlord for its whole stock (or its group), not for one area; survey methods differ and the regulator warns against direct comparison. Figures are for 2024/25, the latest published when this site was built.