Gateshead Metropolitan Borough Council in Gateshead
Gateshead Metropolitan Borough Council owns 17,996 social homes in Gateshead (31 March 2025) — 75% of the district's 24,037, the largest of 25 landlords here. Across its whole stock, 64.3% of tenants were satisfied with the overall service in 2024/25 (England median 71.8%); 7 of 8 other bigger landlords in Gateshead scored higher. Source: Regulator of Social Housing.
How it performs (whole landlord, 2024/25)
| Measure (all of Gateshead Metropolitan Borough Council's homes, not only Gateshead) | Gateshead Metropolitan Borough Council | England median |
|---|---|---|
| Satisfied with the overall service (TP01) | 64.3% | 71.8% |
| Homes not meeting the Decent Homes Standard (RP01) | 2.6% | 0.5% |
| Non-emergency repairs within target (RP02) | 82.5% | 82.5% |
| Stage one complaints per 1,000 homes (CH01) | 35.2 | 53.9 |
All Tenant Satisfaction Measures of Gateshead Metropolitan Borough Council, 2023/24 and 2024/25
Other bigger landlords in Gateshead
| Landlord | Homes here | Satisfied overall |
|---|---|---|
| Housing 21 | 256 | 89.8% |
| Anchor Hanover Group | 295 | 86.1% |
| Karbon Homes | 826 | 81.5% |
| Bernicia Group | 542 | 80.5% |
| Castles & Coasts Housing Association | 313 | 76.9% |
| Home Group | 1,973 | 68.2% |
| The Riverside Group | 278 | 66.6% |
| Places for People Group | 506 | 64.3% |
All landlords in Gateshead · Gateshead Metropolitan Borough Council: all measures, 2023/24 and 2024/25
Tenant Satisfaction Measures (TSM) are reported by each landlord for its whole stock (or its group), not for one area; survey methods differ and the regulator warns against direct comparison. Figures are for 2024/25, the latest published when this site was built.