Dudley Metropolitan Borough Council in Dudley
Dudley Metropolitan Borough Council owns 20,780 social homes in Dudley (31 March 2025) — 77% of the district's 27,069, the largest of 30 landlords here. Across its whole stock, 69.5% of tenants were satisfied with the overall service in 2024/25 (England median 71.8%); 4 of 8 other bigger landlords in Dudley scored higher. Source: Regulator of Social Housing.
How it performs (whole landlord, 2024/25)
| Measure (all of Dudley Metropolitan Borough Council's homes, not only Dudley) | Dudley Metropolitan Borough Council | England median |
|---|---|---|
| Satisfied with the overall service (TP01) | 69.5% | 71.8% |
| Homes not meeting the Decent Homes Standard (RP01) | 3.8% | 0.5% |
| Non-emergency repairs within target (RP02) | 96.8% | 82.5% |
| Stage one complaints per 1,000 homes (CH01) | 40.0 | 53.9 |
All Tenant Satisfaction Measures of Dudley Metropolitan Borough Council, 2023/24 and 2024/25
Other bigger landlords in Dudley
| Landlord | Homes here | Satisfied overall |
|---|---|---|
| Housing 21 | 281 | 89.8% |
| Black Country Housing Group | 705 | 85.7% |
| Bromford Flagship | 708 | 84.1% |
| Midland Heart | 817 | 78.7% |
| Citizen Housing Group | 400 | 65.6% |
| Sanctuary Housing Association | 424 | 63.9% |
| Stonewater | 1,010 | 61.8% |
| GreenSquareAccord | 854 | 58.2% |
All landlords in Dudley · Dudley Metropolitan Borough Council: all measures, 2023/24 and 2024/25
Tenant Satisfaction Measures (TSM) are reported by each landlord for its whole stock (or its group), not for one area; survey methods differ and the regulator warns against direct comparison. Figures are for 2024/25, the latest published when this site was built.