Who owns the social housing in Cumberland?
Cumberland has 23,328 social homes owned by 32 landlords: the council owns 29 (31 March 2025) and housing associations and other registered providers 23,299 (31 March 2026). The largest is Home Group with 9,046 (39%). Among the bigger landlords here, the share of tenants satisfied with the overall service in 2024/25 (each landlord's whole stock, not only Cumberland) ranges from 66.6% (The Riverside Group) to 86.1% (Anchor Hanover Group). England median: 71.8%. Source: Regulator of Social Housing, Tenant Satisfaction Measures 2024/25.
Landlords in Cumberland
| Landlord | Homes here | Failing Decent Homes here* | Satisfied overall (TP01) | Not decent, whole stock (RP01) | Repairs on time (RP02) | Complaints per 1,000 (CH01) | Consumer grade |
|---|---|---|---|---|---|---|---|
| Home Group | 9,046 (39%) | 23 | 68.2% | 0.1% | 75.3% | 68.4 | C2 |
| The Riverside Group | 8,289 (36%) | 99 | 66.6% | 0.5% | 76.1% | 88.6 | not graded |
| Castles & Coasts Housing Association | 4,343 (19%) | 19 | 76.9% | 0.3% | 92.2% | 25.9 | not graded |
| Westfield Housing Association | 654 (3%) | 0 | — | — | — | — | not graded |
| Anchor Hanover Group | 307 (1%) | 0 | 86.1% | 0.0% | 78.5% | 46.0 | C3 |
| Eden Housing Association | 108 (0%) | 0 | 82.6% | 0.0% | 96.5% | 27.9 | not graded |
| Heylo Housing Registered Provider | 72 (0%) | 0 | — | — | — | — | not graded |
| Housing 21 | 70 (0%) | 0 | 89.8% | 0.0% | 97.3% | 12.9 | C1 |
| Mitre Housing Association | 66 (0%) | 0 | — | — | — | — | not graded |
| Inclusion Housing Community Interest Company | 52 (0%) | 0 | 88.7% | 0.0% | 87.4% | 13.0 | not graded |
| New Foundations Housing Association | 39 (0%) | 0 | — | — | — | — | not graded |
| Partners Foundation | 32 (0%) | 0 | — | — | — | — | not graded |
| Cumberland Council council | 29 (0%) | — | — | — | — | — | not graded |
| The Fairoak Housing Association | 28 (0%) | 0 | — | — | — | — | not graded |
| Keswick Community Housing Trust | 25 (0%) | 0 | — | — | — | — | not graded |
9 more landlords
| The Abbeyfield Society | 23 (0%) | 0 | — | — | — | — | not graded |
| The Abbeyfield Whitehaven Society | 20 (0%) | 0 | — | — | — | — | not graded |
| Waythrough | 19 (0%) | 0 | — | — | — | — | not graded |
| Dimensions (UK) | 18 (0%) | 0 | — | — | — | — | not graded |
| Golden Lane Housing | 13 (0%) | 0 | 78.8% | 0.0% | 96.5% | 40.5 | C1 |
| Empower Housing Association | 11 (0%) | 0 | — | — | — | — | not graded |
| Creative Support | 11 (0%) | 0 | — | — | — | — | not graded |
| Sanctuary Housing Association | 11 (0%) | 0 | 63.9% | 0.2% | 69.6% | 114.0 | C1 |
| Joseph and Eleanor Gunson Almshouse Trust | 10 (0%) | 3 | — | — | — | — | not graded |
* Housing associations only, homes in Cumberland (31 March 2026); councils report Decent Homes for their whole stock (RP01). Other columns cover each landlord's whole stock (TSM 2024/25). England medians: satisfied 71.8%, not decent 0.5%, repairs on time 82.5%, complaints 53.9 per 1,000. “—” means the landlord did not report this measure (landlords with fewer than 1,000 homes do not have to).
8 smaller landlords with fewer than 10 homes here (32 homes)
Progress Housing Group, Encircle Housing, Mary Hannah Almshouses, Auxesia Homes, Railway Housing Association and Benefit Fund, First Priority Housing Association, YMCA North Tyneside, Turning Point
What the grades mean
The Regulator of Social Housing grades landlords on consumer standards (safety, repairs, complaints, tenant voice) from C1 (best) to C4 (serious failings). Grading started in April 2024, so many landlords have not been graded yet. 95% of the social homes in Cumberland belong to a landlord that reported Tenant Satisfaction Measures for 2024/25.
Tenant Satisfaction Measures (TSM) are reported by each landlord for its whole stock (or its group), not for one area; survey methods differ and the regulator warns against direct comparison. Figures are for 2024/25, the latest published when this site was built.
Housing association homes are counted on 31 March 2026 (Statistical Data Return), council homes on 31 March 2025 (Live Table 116); the totals mix the two dates. Other areas in North West.