Colchester City Council in Colchester
Colchester City Council owns 6,074 social homes in Colchester (31 March 2025) — 50% of the district's 12,107, the largest of 48 landlords here. Across its whole stock, 72.6% of tenants were satisfied with the overall service in 2024/25 (England median 71.8%); 3 of 8 other bigger landlords in Colchester scored higher. Source: Regulator of Social Housing.
How it performs (whole landlord, 2024/25)
| Measure (all of Colchester City Council's homes, not only Colchester) | Colchester City Council | England median |
|---|---|---|
| Satisfied with the overall service (TP01) | 72.6% | 71.8% |
| Homes not meeting the Decent Homes Standard (RP01) | 0.5% | 0.5% |
| Non-emergency repairs within target (RP02) | 88.0% | 82.5% |
| Stage one complaints per 1,000 homes (CH01) | 47.9 | 53.9 |
All Tenant Satisfaction Measures of Colchester City Council, 2023/24 and 2024/25
Other bigger landlords in Colchester
| Landlord | Homes here | Satisfied overall |
|---|---|---|
| Chelmer Housing Partnership | 838 | 77.8% |
| Flagship Housing | 390 | 75.6% |
| Eastlight Community Homes | 1,868 | 72.7% |
| The Guinness Partnership | 467 | 67.7% |
| Places for People Group | 166 | 64.3% |
| Sanctuary Housing Association | 648 | 63.9% |
| Peabody Trust | 426 | 58.7% |
| Notting Hill Genesis | 314 | 53.8% |
All landlords in Colchester · Colchester City Council: all measures, 2023/24 and 2024/25
Tenant Satisfaction Measures (TSM) are reported by each landlord for its whole stock (or its group), not for one area; survey methods differ and the regulator warns against direct comparison. Figures are for 2024/25, the latest published when this site was built.