Castle Point Borough Council in Castle Point
Castle Point Borough Council owns 1,495 social homes in Castle Point (31 March 2025) — 68% of the district's 2,183, the largest of 25 landlords here. Across its whole stock, 54.5% of tenants were satisfied with the overall service in 2024/25 (England median 71.8%); 3 of 3 other bigger landlords in Castle Point scored higher. Source: Regulator of Social Housing.
How it performs (whole landlord, 2024/25)
| Measure (all of Castle Point Borough Council's homes, not only Castle Point) | Castle Point Borough Council | England median |
|---|---|---|
| Satisfied with the overall service (TP01) | 54.5% | 71.8% |
| Homes not meeting the Decent Homes Standard (RP01) | 0.9% | 0.5% |
| Non-emergency repairs within target (RP02) | 92.6% | 82.5% |
| Stage one complaints per 1,000 homes (CH01) | 19.2 | 53.9 |
All Tenant Satisfaction Measures of Castle Point Borough Council, 2023/24 and 2024/25
Other bigger landlords in Castle Point
| Landlord | Homes here | Satisfied overall |
|---|---|---|
| Chelmer Housing Partnership | 167 | 77.8% |
| Home Group | 132 | 68.2% |
| Moat Homes | 146 | 67.2% |
All landlords in Castle Point · Castle Point Borough Council: all measures, 2023/24 and 2024/25
Tenant Satisfaction Measures (TSM) are reported by each landlord for its whole stock (or its group), not for one area; survey methods differ and the regulator warns against direct comparison. Figures are for 2024/25, the latest published when this site was built.